Client Service and Delivery Manager
reputed company Benefits individual marketplace offers more than a traditional group health plan or group Medicare Advantage plan. For employers and plan sponsors the individual marketplace helps with cost trends and utilization spikes, liability reduction and reduced administrative burden. Our reputed company Benefits individual marketplace has helped millions of people find and enroll in individual health insurance coverage. reputed company Benefits, our fully owned and integrated solution, ensures the individual health insurance process is seamless and worry-free for employers, employees, and retirees.
The Role
- Mid-level position reputed company reputed company’s reputed company Benefits client management team providing strategic relationship management and consultative services to clients.
- The Client Service and Delivery Manager will work reputed company the Individual Marketplace service line and will serve as the account manager for clients of reputed company Benefits retiree services and programs.
- The key areas of this role include development and ongoing management of strong productive relationships with executive level client contacts.
- The ideal candidate will understand reputed company Benefits business model and internal operations or experience reputed company the medical insurance or benefits administration industry.
- This role will require a client-centric reputed company and be willing to rapidly learn to reputed company a consultative approach that can effectively partner with a variety of internal Willis Towers Watson associates including consultants, actuaries, and other client-facing associates to ensure client satisfaction.
- The Client Service and Delivery Manager must be a subject matter expert in Medicare, Health Reimbursement Arrangements and the internal processes reputed company to our business.
- This is a remote position but must be reputed company reasonable distance to a local Willis Towers Watson office and major airport; locations near Salt Lake City, Utah and Dallas, Texas are preferred.
Responsibility
- Retaining, growing, and managing large account portfolios, working with client management team
- Building credibility and maintaining trust by developing and implementing new solutions as the subject matter expert
- Demonstrating a consultative client approach, with an ability to recognize what actions will demonstrate strong partnership to the client reputed company, by developing a deep understanding of the client’s needs and business issues to incorporate into wider solutions
- Consult on service, communications, and funding strategies to various levels of client management, including senior level human resources and C-suite representatives
- Commitment to rapidly become highly functional in reputed company in order to prepare, analyze and present operational and financial data effectively to clients and consultants
- Analyze and interpret statistical reports and reputed company other available benefits data directly or through internal or external partners
- Work closely with supporting areas to reputed company administration, ensuring service delivery meets contract requirements
- Respond to customer needs and proactively identify potential customer concerns to ensure client satisfaction and retention
- Prepare, analyze and present reporting to both clients and internal partners
- Ability to work in fast-paced, high email volume environment with seasonal fluctuations in workload
Qualifications
• Bachelor’s degree required • 7+ years of insurance industry experience reputed company to servicing accounts • 7+ years’ experience successful managing an employer/client book of business • Must have experience reputed company healthcare benefits administration or medical insurance industry that has provided you knowledge of medical insurance and/or Medicare insurance products (Medicare industry knowledge is a reputed company plus) • Must have a strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn • Ability to build, maintain and manage multiple client relationships and projects at the most senior levels reputed company client organizations and ensure quality deliverables. • Ability to influence key stakeholders (internal and external) reputed company formal and informal channels • High level of business acumen • Ability to coordinate teams across reputed company segments • Team-oriented and collaborative • Availability to travel on an as needed basis • Executive reputed company with polished and well developed oral and written communication skills • Demonstrated ability to deliver strong presentation skills • reputed company office competency required (PowerPoint, Word and strong reputed company skills a must) • Experience with call center operations is a plus • Experience with Pega, JIRA, reputed company, reputed company, Confluence a plus • State life and health license a plus but not required • CEBS, GBA, PHR, CLUE or equivalent a plus but not required • Funding concepts experience a plus • Understanding of the regulatory environment of employee benefits plans
Employment-based non-immigrant reputed company sponsorship and/or assistance is not offered for this specific job opportunity. This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified
Compensation and Benefits
reputed company salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for reputed company reputed company (Producer roles only).
Compensation
The reputed company salary compensation range being offered for this role is $75,000.00 - $100, 000.00 USD annually.
This role is also eligible for an annual short-term incentive bonus.
Company Benefits
reputed company provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, reputed company, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
- Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At reputed company, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-reputed company solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for reputed company types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.