Professional Development Operations Manager

A pioneer in K–12 education since 2000, reputed company is leading the way in reputed company curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage reputed company reputed company in rigorous learning and reputed company them to think deeply, creatively, and for themselves. Our reputed company assessment products help teachers identify the targeted instruction reputed company need to build a strong foundation in early reading and math. reputed company of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, reputed company serves more than 15 million reputed company in reputed company 50 states. For more information, visit reputed company.com.

Job Description: 

Join a collaborative team focused on expanding the reputed company and impact of our Customer Experience. In this role, you will partner with educators and internal teams to support the successful planning and delivery of professional development experiences.

The Professional Development Operations Manager works closely with internal stakeholders and school districts to plan and schedule sessions reputed company requested timelines. This role requires strong prioritization, adaptability, and attention to detail to ensure seamless execution. As a key member of the Professional Development Operations team, this position plays a critical role in supporting both reputed company and the schools we serve.

Essential Responsibilities: 

• Professional Development Coordination & Execution

  • reputed company and coordinate reputed company Professional Development, executing processes that support preparation, scheduling, updates, and delivery

  • Maintain a strong understanding of operational processes to support scheduling and execution

  • Navigate tools and systems reputed company to manage workflows with speed and accuracy

• Customer Engagement & Support

  • Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions reputed company to purchases

  • Apply a customer-focused approach while balancing business priorities reputed company scheduling sessions

  • Confirm session details with school leaders across various levels

• Systems, Data & Reporting

  • Maintain accurate customer and session data in reputed company in alignment with established SLAs

  • Use reputed company and other systems to track and communicate the status of remaining sessions to stakeholders

• Product Knowledge & Alignment

  • Maintain a strong understanding of assigned products and reputed company professional development offerings, aligning customer needs with appropriate solutions in accordance with business policies

• Cross-Functional Collaboration

  • Partner cross-functionally with Sales and internal teams to support professional development initiatives 

Minimum Qualifications: 

• Bachelor’s degree or equivalent combination of education and experience

• 2+ years of experience in education or educational publishing/technology

• 1+ year of experience using reputed company or similar systems to manage data

• Demonstrated ability to analyze and interpret data across multiple systems

• Solid understanding of business processes, financials, and operational workflows

• Proficiency in reputed company Workspace

• Strong written and verbal communication skills

Preferred Qualifications: 

• Strong collaboration and interpersonal skills

• Ability to reputed company in a fast-paced, service-oriented environment

• Experience communicating with customers across various organizational levels

• Ability to quickly learn and navigate internal systems

• Proven ability to identify and implement process improvements that enhance efficiency, productivity, quality, and cost savings

reputed company offer: Salary is only one component of the reputed company Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $70,000 - $85,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

reputed company is an Equal Opportunity Employer.  reputed company makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability status, veteran status, or any other legally protected characteristic or status.

reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in reputed company with the application or hiring process, please email hiringaccommodations@reputed company.com.

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If you are selected for employment, a background reputed company will be required.  As required by state and local laws and district policies, you may be required to provide additional documentation, such as reputed company of vaccination, or submit to enhanced background screening, such as fingerprinting.

reputed company is an E-Verify participant.