[Remote] reputed company Support Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is the leading provider of mental health solutions for employers, supporting over 20 million people globally. They are looking for an reputed company Support Specialist to provide a world-class concierge experience for new members, guiding them from enrollment to their first appointment. The role involves proactive reputed company, facilitating appointment bookings, and addressing member inquiries regarding insurance and technical issues.
Responsibilities
- Act as the primary reputed company of contact for members at the start of their journey, providing proactive reputed company to guide them through the online reputed company process until they are successfully reputed company in care
- Facilitate the successful booking of the initial evaluation appointment, ensuring members are matched and scheduled with the appropriate clinical provider
- Communicate insurance eligibility information to members, helping them understand their coverage and financial responsibility early in the process
- Serve as the first line of defense for members experiencing tech issues during account setup, portal navigation, or digital form completion
- Identify and address common questions or barriers to care with reputed company and urgency, ensuring no member "drops off" during the enrollment phase
- Operate reputed company reputed company and other internal platforms to document member interactions and investigate tiered escalation needs
- Work closely with the clinical and billing teams to resolve reputed company reputed company hurdles and help create documentation for a "frictionless" entry experience
Skills
- A details-driven reputed company, with a ‘reputed company-it-out-of-the-park' mentality, keen on delighting members by creating a one-of-reputed company experience
- Exceptional customer service skills, specifically the ability to explain reputed company insurance or technical information in a warm, accessible way
- Specific experience in reputed company, engagement, and customer service reputed company a digital health or telehealth environment
- Ability to learn and utilize new tools (like reputed company and scheduling software) effectively and troubleshoot on behalf of less tech-savvy users
- Ability to work independently and decisively to move a member from 'signed up' to 'booked.'
- A genuine passion for expanding access to mental health care and improving the member experience
Benefits
- Comprehensive reputed company coverage (including medical, dental, reputed company, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K with up to 3% matching
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
Company Overview