Experienced Customer Assistance Representative – Full Time – arenaflex Store

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Assistance Representative to join our team at our arenaflex Store. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a leading retail company that prides itself on delivering an exceptional customer experience. Our stores are designed to be welcoming and engaging, with a wide range of products and services that cater to diverse customer needs. As a Customer Assistance Representative, you will be part of a dynamic team that is dedicated to making a positive impact on our customers' lives.

Why You'll Love This Job

* Competitive starting pay of $16.10 per hour

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) program with employer contributions
• Additional benefits, including employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more
• Travel perks, including access to our global network of flights and destinations
• Wellness programs to support your physical and mental well-being
• Opportunities to work with a diverse team and make a positive impact on our customers' lives

Key Responsibilities

As a Customer Assistance Representative, your primary responsibilities will include:

• Greeting customers and providing exceptional customer service in a courteous, efficient, and friendly manner
• Monitoring the ticket counter area to ensure compliance with safety policies and procedures
• Assisting customers with self-service kiosk check-in and kiosk baggage processing
• Servicing and maintaining kiosk machines, including loading paper and cleaning surfaces
• Troubleshooting kiosk technology issues and communicating with IT about issues that require additional servicing
• Verifying that customers' carry-on baggage complies with FAA/arenaflex policies
• Verifying and clearing travel documents for customers traveling internationally
• Assisting customers with checked baggage processing, including completing credit card transactions and verifying weight
• Queuing lines in ticket counter areas based on departure times or type of assistance needed
• Accepting and activating customers' self-tagged baggage at the activation station
• Physically moving baggage throughout the ticket counter area
• Assisting customers with checking their assistive devices, sporting equipment, and other oversized items
• Refer customers to customer service agents when appropriate
• Performing clearance and verification of documents at kiosks
• Assisting with the physical movement of non-ambulatory customers as they board, deplane, or move throughout the gate and larger terminal area
• Assisting unaccompanied minors with boarding, deplaning, or other transportation
• Providing customers with gate information and directions
• Performing paging activities, such as announcing forgotten items or asking customers to return to locked bags
• Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
• Completing job-relevant trainings
• Adhering to government regulations, company policies, procedures, and performance standards
• Wearing uniforms as required by company policy
• Providing quality customer service in a professional manner in accordance with arenaflex guidelines
• Using multiple internal resources/systems, including during customer interactions

Essential Qualifications

To be successful in this role, you will need:

• High School diploma or GED or international equivalent
• Must be 18 years of age or older
• Read, write, fluently speak, and understand the English language
• Bilingual language skills may be required in some locations
• Applicable valid driver's license as required by local authorities
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must be authorized to work in the U.S.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Working knowledge of Sabre or any other Passenger Service System
• Previous face-to-face customer service experience
• Working in a fast-paced environment

What You'll Get

As a Customer Assistance Representative at arenaflex, you will have access to a comprehensive benefits package, including:

• Travel perks, including access to our global network of flights and destinations
• Health benefits, including health, dental, prescription, and vision insurance
• Wellness programs to support your physical and mental well-being
• 401(k) program with employer contributions
• Additional benefits, including employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more

Feel Free to Be Yourself at arenaflex

At arenaflex, we believe in creating an inclusive work environment that values diversity and promotes growth. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to join a dynamic team that is dedicated to delivering exceptional customer experiences? If so, apply now to become a Customer Assistance Representative at arenaflex! Apply for this job