Part Time Customer Experience Manager – arenaflex Store

Join arenaflex, a leading creative destination in North America, as a Part Time Customer Experience Manager in our L.RCK-N. Little Rock, AR store. As a key member of our team, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations. This role is perfect for individuals who are passionate about providing exceptional customer service, leading teams, and driving business results.

About arenaflex

arenaflex is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada, and online at Michaels.com and Michaels.ca. Our purpose is to fuel the joy of creativity, and we are committed to providing a welcoming and inclusive environment for all customers and team members. With a rich history dating back to 1973, arenaflex is the best place for all things creative.

Key Responsibilities

As a Part Time Customer Experience Manager, you will be responsible for:

• Assisting the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Ensuring all front-end policies and procedures are followed, achieving your KPIs, and managing your team to achieve their role KPIs
• Planning and leading the execution of class and in-store events in accordance with Company programs
• Leading the omnichannel processes to deliver a seamless customer experience across all touchpoints
• Managing and executing shrink and safety programs to minimize losses and ensure a safe working environment
• Assisting with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Assisting with the onboarding of new Team Members and providing training, coaching, and feedback to the customer experience team
• Serving as Manager on Duty (MOD) and interacting with customers, team members, and vendors in a professional and respectful manner
• Participating in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Cross-training in Custom Framing selling and production, and leading the delivery of high-quality custom framing solutions to customers in select stores

Preferred Knowledge, Skills, and Abilities

* Retail management experience preferred

• Strong leadership and communication skills
• Ability to remain standing for long periods of time and move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment and build strong relationships with team members and customers

Work Environment

* Public retail store setting with climate-controlled areas

• Some stock rooms may not be climate-controlled
• Some outdoor work may be required to retrieve shopping carts or unload trucks
• Frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Benefits and Perks

* Health insurance (medical, dental, and vision)

• Paid time off
• Tuition assistance
• Generous employee discounts
• Opportunities for career growth and professional development
• A fun and inclusive work environment with a passionate team

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and is committed to creating a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and abilities. If you require a reasonable accommodation to fully participate in the job application or interview process, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please apply to this role through our website. We look forward to hearing from you! Apply for this job