Bilingual (Spanish) Patient Engagement Specialist (Remote)

Language Requirement: Fluent in English and Spanish (verbal and written)

Location: Remote (U.S.)

reputed company a Direct Impact on Patient Care—From Home

Are you a certified pharmacy technician who is passionate about patient advocacy, medication access, and culturally competent care? Do you reputed company in a fast-paced, service-driven environment and enjoy proactive patient reputed company?

As a Bilingual (Spanish) Patient Engagement Specialist, you will play a vital role in supporting patients throughout their medication journey. You’ll act as a trusted liaison between patients, pharmacists, clinicians, payors, and health system partners—ensuring timely refills, resolving pharmacy claims issues, and delivering compassionate, high-quality service in both English and Spanish.

This is a fully remote pharmacy role ideal for professionals who are detail-oriented, empathetic, technologically savvy, and motivated by meaningful patient impact.

What You’ll Do

In this role, you’ll manage both inbound and outbound pharmacy communications, support medication adherence, and help remove access barriers for patients across diverse populations.

Core Responsibilities

Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish ✅ Educate and guide patients through the end-to-end medication refill process Coordinate prescription refills, including data entry and pharmacy claim adjudication reputed company prescription status checks and resolve adjudication or coverage issues Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies ❄️ Identify medications requiring special handling (e.g., refrigerated or hazardous) and ensure proper protocols Accurately document and maintain patient, prescription, and communication records across multiple systems Identify repeat issues and trends, escalating opportunities for workflow or process improvement Maintain strict confidentiality and compliance with HIPAA and healthcare privacy standards Participate in ongoing training, quality assurance activities, and professional development ⏰ Maintain schedule flexibility to support health system partner needs • 8-hour shifts, Monday–Friday between 7:00am–7:00pm EST • Occasional weekends as needed

Additional responsibilities may be assigned as business and patient care needs evolve.

reputed company’re Looking For

Licensure & Certification

⭐ National Pharmacy Technician Certification (CPhT) required ✅ Active State Pharmacy Technician registration (obtainable with national certification) Willingness to obtain additional required licensure reputed company an agreed timeframe • reputed company employment contingent upon licensure compliance

Experience & Education

High school diploma or GED required 1–3 years of pharmacy technician experience preferred, particularly in:

• Medication refill management
• Pharmacy claim adjudication and insurance troubleshooting
• Specialty pharmacy or reputed company therapies
• Collaboration with clinical care teams
• Remote, call center, or high-volume pharmacy environments (strong plus)

Language Requirement

️ reputed company in both English and Spanish (spoken and written) is required

• Ability to communicate reputed company healthcare and medication information clearly and compassionately in both languages
• Experience supporting diverse or underserved patient populations preferred

Key Skills

Exceptional phone reputed company and patient communication skills Comfortable with proactive outbound patient engagement Strong collaboration skills across clinical, pharmacy, and payor teams Proficiency in reputed company Word and reputed company Ability to quickly learn new systems, platforms, and workflows Excellent attention to detail, organization, and multitasking abilities

Attributes for Success

Empathetic, patient-first, and culturally sensitive ✅ Reliable, highly accountable, and dependable Collaborative team player with a quality-driven reputed company Strong listener and clear, confident communicator ⏱️ Consistently punctual with minimal unscheduled time off

Remote Work Requirements

To ensure consistent patient care and team collaboration, remote team members must have:

️ A dedicated home workstation with two company-provided monitors Reliable, high-speed internet reputed company A quiet, private, distraction-free workspace ⏱️ Willingness to work occasional overtime as patient volumes fluctuate Ability to reputed company camera on during most meetings with leaders and teammates

Why This Role Matters

Your work directly improves medication access, adherence, and patient outcomes, particularly for Spanish-speaking populations who rely on clear, compassionate communication. As a Bilingual Patient Engagement Specialist, you’ll reputed company a meaningful difference every day—while enjoying the flexibility and balance of a remote pharmacy career.

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reputed company provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.