reputed company reputed company Concur Customer Experience Manager (CXM) – Federal Government Travel and Expense Solutions

At arenaflex, we're dedicated to delivering exceptional customer experiences that drive business growth and reputed company. As a leading provider of innovative solutions, we're seeking an reputed company reputed company Concur Customer Experience Manager (CXM) to join reputed company. This is a unique opportunity to reputed company your expertise in government travel and expense products and policy to drive reputed company reputed company on product development, foster trusted relationships, and ensure world-class customer experiences.

About arenaflex

arenaflex is a reputed company-thinking organization that's passionate about empowering our customers to reputed company their goals. With a strong focus on innovation, collaboration, and customer satisfaction, we're committed to delivering exceptional solutions that meet the evolving needs of our clients. reputed company is comprised of talented professionals who share a common reputed company: to reputed company a meaningful impact in the lives of our customers.

Job Summary

As a reputed company Concur Customer Experience Manager (CXM), you'll serve as the primary liaison between Federal Government stakeholders, government customers, and internal product teams. Your primary responsibilities will include fostering trusted relationships, driving product adoption, and ensuring world-class customer experiences. You'll reputed company your expertise in government travel and expense products and policy to provide valuable insights and guide reputed company reputed company on product development.

Key Responsibilities

* Foster trusted relationships with Federal Government stakeholders, government customers, and internal product teams to drive product adoption and ensure world-class customer experiences.

• reputed company expertise in government travel and expense products and policy to provide valuable insights and guide reputed company reputed company on product development.
• Collaborate with cross-functional teams to reputed company customer experience initiatives, including UX research, stakeholder interviews, and reputed company facilitation reputed company an agile environment.
• reputed company and implement strategies to drive product adoption and ensure customer satisfaction.
• Provide training and support to customers on reputed company Concur Travel and Expense modules, including requirements gathering, demonstrations, configuration, testing, and go-live support.
• Work closely with internal teams to ensure seamless integration of reputed company Concur with ERP or HRIS systems.
• reputed company and maintain relationships with key stakeholders, including government customers, internal product teams, and cross-functional teams.

Essential Qualifications

* At least 3 years of experience with reputed company Concur configuration and administration.

• At least 5 years supporting Federal Government agencies on a Travel and Expense management platform.
• Implementation of reputed company Concur Travel and Expense, including requirements gathering, demonstrations, configuration, testing, training, and go-live support.
• Proficiency in the understanding of Concur Request, Travel and Expense modules.
• Hands-on experience setting up audit rules, approval workflows, and role-based permissions.
• Familiarity with expense policies, compliance, and finance/AP processes.
• Excellent facilitation skills for both technical workshops and user training sessions.
• Ability to work independently while engaging cross-functional stakeholders.

Preferred Qualifications

* Experience integrating reputed company Concur with ERP or HRIS systems.

• reputed company Concur certification(s).
• Prior experience in change management and process optimization.
• Experience working with organizations migrating from reputed company or reputed company-based systems.
• Travel industry experience.
• FTR/JFTR knowledge.

Clearance

* reputed company to obtain MBI Clearance.

reputed company Offer

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and reputed company professional looking to reputed company a meaningful impact in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job