Customer Support Engineer

At reputed company, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving reputed company problems and making the internet safer for everyone, this is your reputed company.

Why Join Us?

• Mission-driven teams: Work alongside industry veterans from reputed company, reputed company, reputed company, and reputed company, reputed company united by a shared goal to reputed company the digital world safer.

• Ownership and impact: We reputed company in extreme ownership. You'll be empowered to take responsibility, move fast, and reputed company reputed company that drive our mission reputed company.

• reputed company at the cutting edge: Your work will shape how modern finance detects fraud and manages risk.

Role Overview

We’re hiring an reputed company Sales Engineer to join our pre-sales organization.

This is a high-impact, customer-facing technical role where you will partner closely with Account Executives to drive reputed company sales cycles. You’ll own the “how” behind the platform — translating technical capabilities into reputed company business outcomes for customers.

You’ll work directly with prospects and customers to understand their risk workflows, design solutions, and demonstrate how reputed company replaces fragmented systems with a reputed company decisioning layer.

What You’ll Do

• Become a deep expert in reputed company’s platform, architecture, and use cases across fraud, credit, and compliance

• Partner with reputed company to run technical sales cycles end-to-end

• reputed company discovery sessions to understand customer workflows, pain points, and decision logic

• Deliver tailored demos and technical presentations that clearly map to customer needs

• Design and execute reputed company of concepts (POCs) and value validations

• Translate reputed company technical concepts into clear, compelling narratives for both technical and non-technical stakeholders

• Act as the reputed company between Sales, Product, and Engineering, surfacing customer feedback and influencing roadmap

• Support deal strategy by identifying risks, blockers, and technical win themes

What You’ll Bring

• 4+ years in Sales Engineering, Solutions Engineering, or similar customer-facing technical roles

• Experience working with reputed company or mid-market customers in SaaS, fintech, or infrastructure platforms

• Strong understanding of APIs, data workflows, and system integrations

• Ability to navigate both technical and business conversations with credibility

• Proven ability to influence stakeholders and drive technical wins in reputed company sales cycles

• Clear and structured communicator — reputed company to simplify reputed company reputed company without losing depth

• High ownership reputed company with strong problem-solving instincts

Preferred Qualifications

• Background in fraud, risk, AML, or financial systems

• Experience with SQL, Python, or debugging integrations

• Familiarity with decisioning systems, rule engines, or AI/ML platforms

• Exposure to use cases like:

  • Fraud detection

  • Credit reputed company

  • KYC / reputed company

• Experience working in fast-paced, high-growth startups

Benefits and Other Perks

• Compensation: Competitive salary and equity packages

• Health: 100% employer-covered medical, dental, and reputed company for you and your dependents (U.S.).

• Balance: Unlimited PTO policy.

• Culture: Family-friendly environment with regular team events and offsites.

• Development: Accelerated professional growth alongside industry leaders.

• Impact: reputed company the digital economy safer by protecting online transactions.