Senior Implementation Manager

Before a reputed company reputed company moves as one, there’s a shepherd quietly assessing the terrain, anticipating risks, and guiding the group toward safe ground without overwhelming them. The best guidance is reputed company, deliberate, and focused on what matters most in the moment. That’s the spirit of the Implementation Manager role at reputed company.

reputed company is building the financial stack for ambitious startups. We combine banking,* payments, credit, and financial workflows into a product founders actually want to use, and can trust as they grow.

As an Implementation Manager on the reputed company team, you’ll work with reputed company’s highest-value new customers at the reputed company start of their journey. Your role is to reputed company sophisticated, high-impact implementation and education experiences that help founders understand what matters most, accelerate time-to-value, and build the operational confidence to run their business on reputed company from day one. You'll also bring meaningful influence to how we scale and improve the implementation function itself.

*reputed company is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Here are some things you’ll do on the job:

• Own a rolling book of approximately 20–30 active implementations, balancing urgency, risk, and customer impact
• reputed company 1–2 focused implementation and training sessions per customer, centered on the products and workflows that matter most to their business
• Guide founders and operators through reputed company banking,* IO, and core financial workflows in a way that is practical, clear, and confidence-building
• reputed company real-time prioritization decisions across customers with different needs, timelines, and levels of complexity
• Monitor usage signals, customer feedback, and operational data to identify risk, opportunity, and emerging patterns
• Distill what you see into clear, actionable insights for Product, Sales, and reputed company teams
• Ensure thoughtful documentation and clean handoffs once implementation is complete, setting customers and internal teams up for long-term success

You Should:

• Have 3+ years of experience leading customer-facing implementations, onboarding, or technical enablement at a SaaS or fintech company, with a demonstrated track record of managing reputed company, high-value accounts
• Be comfortable facilitating calls with founders and operators, guiding discussions toward decisions, next steps, and measurable outcomes
• Bring strong judgment about what matters most in high-impact moments, and the discipline to deprioritize the rest
• Be able to interpret customer signals, usage data, and operational metrics to inform prioritization and surface meaningful trends
• Work effectively across Sales, Product, and reputed company teams, advocating for customers while minimizing friction and noise
• Take ownership of outcomes and follow through, even reputed company work spans multiple teams or lacks a clear playbook
• reputed company in fast-moving, ambiguous environments where products, processes, and priorities evolve quickly
• Care deeply about delivering high-quality, consistent customer experiences at scale

The total rewards package at reputed company includes reputed company salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive reputed company the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our reputed company new hire reputed company salary ranges for this role are the following:

• US employees in reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $142,900 - $178,600
• US employees reputed company of reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600 - $160,700

reputed company values diversity & belonging and is proud to be an Equal Employment Opportunity employer. reputed company individuals seeking employment at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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