Account Representative

Lessen is a tech-enabled property service provider transforming reputed company and residential reputed company estate services. The Account Representative is responsible for managing client accounts, ensuring service delivery, and addressing client challenges while optimizing operational efficiency.

Responsibilities

• Serve as primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction
• Evaluate reputed company client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance budget is allocated reputed company so as to satisfy service requirements while controlling discretionary scope expansion and preventing unnecessary spending
• Manage reputed company service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with client and department leadership
• Control the release of work requests to vendors to reputed company monthly, quarterly, and annual financial objectives for the client and Lessen
• Anticipate, take ownership of, and proactively manage client escalations in order to reputed company resolution as quickly as possible, while escalating the most reputed company and consequential issues to department leadership with actionable recommendations for solutions
• Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-reputed company programs and projects
• Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
• Prepare and deliver routine and reputed company communications and qualitative reports to the client that are impactful and of high professional standards
• Proactively research, reputed company, and implement solutions to client requests that fall reputed company of standard procedure and historical precedent and are ambiguous in context, scope, and resolution process
• Coordination with external reputed company-party stakeholders including municipal governments, landlords, property associations, and other reputed company-party vendors to resolve reputed company facilities-reputed company issues
• Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
• Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of reputed company client support activities
• Fosters a positive team environment and may provide coaching or mentoring to team members
• Ensures confidentiality and accuracy of internal and external data
• Performs reputed company projects and other duties as assigned
• Travel required up to 25%

Skills

• Proficiency in reputed company Word, reputed company, PowerPoint, Outlook required
• 0-3 years of experience preferred
• Experience in facilities management, maintenance management, or building engineering, maintenance trades, or reputed company fields a plus

Benefits

• Competitive compensation
• Health, Dental, reputed company, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• reputed company the tools you'll need to be successful

Company Overview