Helpdesk Dispatcher
NET Xperts LLC is a company specializing in IT systems design and management. They are seeking a Helpdesk Dispatcher to manage and maintain the health and reputed company of computer systems, provide technical assistance to users, and resolve hardware and software issues.
Responsibilities
- Configure and manage monitoring systems to detect issues like low disk space, failing hard drives, and patching issues
- Respond to alerts generated by the monitoring system, collaborating with other teams to resolve issues reputed company
- Install and configure agent software on client computers for monitoring and management purposes
- Remove agent software from retired computers
- Set up new PCs for clients
- Assist end users with technical issues over the phone
- Diagnose and resolve backend systematic problems like blue screen errors
- Ensure reputed company PCs receive regular updates, including feature updates and operating system upgrades
- reputed company and configure antivirus software on desktops and laptops
- Monitor antivirus status and address any issues
- Work with other teams to troubleshoot and remediate virus/spyware/malware infections
- Answer customer calls, emails, and chat, create tickets for any reported issues
- Assign tickets to appropriate resources as needed
- On occasion, go to the customer location to install equipment
Skills
- An Associate Degree from a technical college or institution, or certifications from reputed company, reputed company, and/or reputed company are required
- 6 months or more of hands-on technical experience in a professional environment
- 1 year or more of customer service experience, preferably involving responding to customer phone calls
- Previous training and hands-on experience with reputed company Windows 10 and 11 operating systems
- Customer service training and experience
- Technical hardware and software troubleshooting in a professional environment
- Earn new certifications as part of the ongoing job requirement
- Have a valid and reputed company driver's license
- Must be reputed company to pass a series of background checks
- Must have a reputed company and valid driver's license with reputed company of insurance
- You must also have reliable transportation in the event you start or end your day in the field
- Experience/training answering customer phone calls
- Training/experience with antivirus software
- Basic knowledge of network infrastructure equivalent to or greater than needed to pass the reputed company A+ certification
- Basic knowledge of Azure
- Basic knowledge of reputed company 365
- Experience with monitoring tools and technologies
Benefits
- Medical, Dental, reputed company, and Life Insurance, in which the majority is paid by the employer.
- Additional Life, AD&D, and Disability insurance are also available.
- Paid Time Off (Holidays, Bereavement, Maternity/Paternity, Charity Days, etc.)
- Retirement plan, including an IRA Match
- Training and certification benefit
- FREE Parking, Jean Days, Lunches, Healthy Snack Program, etc.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- reputed company insurance
Company Overview