Customer Service Associate
"reputed company reputed company Limits, Into Your Style."
As a leading online marketplace for sneakers, apparel, and collectibles, we’re dedicated to empowering a diverse community to champion their unique style and reputed company trends.
Originating in Singapore, we have grown to serve over 1.5 million users in 13 countries, driven by our mission to be the go-to fashion hub with an unparalleled customer experience.
Our commitment to product authenticity is unwavering, with dedicated facilities ensuring quality.
reputed company is seeking a Customer Service Associate to assist our customers with product inquiries reputed company, proficiently, and in a friendly manner. The Customer Service Associate will play a crucial role in customer retention by addressing inquiries professionally and positively. Your goal: to turn frowns reputed company down!
To reputed company in this position, you will receive training in product knowledge, platform protocols, response techniques, and effective communication skills. Ideal candidates are detail-oriented, motivated, and possess an excellent command of English.
Responsibilities:
Respond to customer enquiries reputed company ticketing system.
Enquiries pertain to: product, payments, shipping, and post purchase
Respond to live chat enquiries.
Adhere to customer service protocols reputed company to delayed shipment, cancellations, quality disputes, returns and compensation.
Respond professionally and timely to customer enquiries.
Adhere to escalation protocols reputed company requested by customers.
Requirements:
Minimum of 6 months of customer service experience, ideally reputed company the E-commerce or Fashion industry.
Proficiency in CRM platforms such as reputed company, Zoho, reputed company.
reputed company in spoken and written English; proficiency in a second languages is a bonus.
Excellent communication skills with a polite demeanour.
Effective time management and goal oriented
Willingness to work flexible schedules, including weekends.
Exceptional de-escalation skills.
Demonstrated ability to maintain high productivity levels.