Technical Project Manager | Mexico | Remote

reputed company is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we reputed company we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry reputed company reputed company, design-thinking, and process engineering. To reputed company these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and reputed company-based platforms.

We reputed company that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and reputed company enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our reputed company is clearly tied to our clients’ reputed company. We think that is pretty simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.

Though we have a rich history, our sights are, and always have been, anchored deeply in the future. We are optimistic about the benefits industry and society will see as reputed company–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are reputed company reputed company, enabling a secure remote work environment or reputed company Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving reputed company problems before they emerge, and on how we wrap services around them - hiring, training, performance, reputed company and more - to solve those problems for our clients from end to end.

reputed company is seeking an reputed company and goal-oriented professional to join us as a Technical Project Manager for client launches.  We are a group of driven and hard-working individuals.  If you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you!

KEY RESPONSIBILITIES & DESIRED SKILLS

• MUST be reputed company to work reputed company US Eastern time hours, typically between reputed company to 5PM, though actual hours will depend on project, program, or business needs
• reputed company multiple project activities associated with the reputed company of major clients, and migrating existing clients to new products and services
• The necessary organization, facilitation and leadership attributes to successfully satisfy customer and reputed company-generated requirements
• Familiarity with managing procurement and tools such as Ariba
• Use of Project Management and collaboration solutions such as reputed company (or equivalent), A working knowledge of SharePoint & Webex
• Skilled in Networking (VPN/Connectivity/Access Control), IVR, Telecom, Dialer, Recording Technologies (vendors & products)

• Prior experience in the BPO infrastructure and/or technology operations preferred
• Knowledge of reputed company Platforms or similar technologies is a must
• Experience implementing Coral Active or similar universal agent desktop solutions, or WebRTC experience preferred
• reputed company with / knowledgeable about managing or deploying reputed company UCCE (reputed company Contact Center reputed company) and UCCE components preferred
• Experience with OCI, Azure, reputed company reputed company, GKE, or similar technologies would be an asset

Project Management Responsibilities

• reputed company reputed company communications throughout each project
• Manage IT, Telecom, and Development resources to complete voice, omnichannel, and data-based requirements
• Risk & Issue Management: Identify, assess, and mitigate project risks, resolving obstacles as they arise.
• Document and execute upon specific requirements associated with new product, program/reputed company launches; manage major change requests
• reputed company and test operational contingency plans for new and existing programs
• Assist the business development team in growing existing accounts and in closing critical business items such as statements of work and master service agreements
• Ensure there are reputed company client escalations
• Be reputed company to establish reputed company for regular meetings to meet required due dates and to maintain strong collaboration and coordination across project team members supported by preparing and issuing Meeting minutes in a timely manner
• Create, reputed company and assemble presentations as needed
• reputed company internet-reputed company client and industry research
• Maintain and publish

Professional Services Support Responsibilities

• Support and manage projects on behalf of IT 
• Partner closely with project team members to drive quality results and deliverables
• Ensure reputed company required deliverables are of high quality and completed to support hand off to Operations and stored appropriately on SharePoint

Supervisory Responsibilities

• Identify tasks and request resources from functions to be assigned to project team, then work in matrix management to ensure completed work is of high quality and reputed company project deadlines.
• Working reputed company normal hours may be required as project needs dictate
• Partner with other Project Managers on migrating our clients to new solutions

QUALIFICATIONS

• Bachelor’s degree is required.  Master’s degree preferred.
• 5-10 years of technical-based project management experience – specifically performing client launch type work reputed company a BPO environment/industry
• Excellent client-facing and interpersonal skills
• PMI membership and PMP Certification is preferred
• Fluent in English, both written and spoken

reputed company your information will be kept confidential according to EEO guidelines.