Experienced Customer Service Associate – Onsite Store Consultant

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As an Experienced Customer Service Associate – Onsite Store Consultant, you'll play a vital role in driving customer satisfaction and loyalty by providing expert service, promoting business solutions, and growing revenue through consultative selling.

About arenaflex

arenaflex is a leading provider of business solutions and services, dedicated to empowering businesses and individuals to succeed. With a strong focus on quality, innovation, and customer satisfaction, we strive to deliver market-leading experiences that drive business excellence and financial return. Our team of experts is passionate about delivering exceptional service, and we're committed to creating a culture that values collaboration, creativity, and continuous improvement.

Key Responsibilities

As an Experienced Customer Service Associate – Onsite Store Consultant, you'll be responsible for:

• Demonstrating consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
• Growing revenue through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional)
• Taking customer orders, providing pricing information, and recommending FedEx Office products and services
• Using a consultative selling approach to identify and grow new and existing onsite customer accounts
• Project hunting for new business on site as appropriate to the onsite location
• Identifying and growing new and existing onsite customer accounts using resources available
• Funneling customer program work into the FXO network as appropriate
• Responsible for customer retention/recovery activities
• Managing bid follow up and consulting on complex orders
• Implementing onsite marketing programs as appropriate (e.g., lunch and learns, student promotions, etc.)
• Producing complex orders, prioritizing production, performing quality checks, and coordinating pick-ups and deliveries
• Maintaining and regularly updating customer data base and other systems and reports as required
• Performing administrative duties, including ordering supplies and inventory controls
• Utilizing knowledge of on-site pricing and contractual obligations
• Meeting the on-site guidelines (safety training, background check, and any other requirements)
• Following FedEx Office standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures
• May assist with financial reporting, including daily sales, close-outs, and bank deposits

Essential Qualifications and Requirements

* High School Diploma or equivalent education

• 1+ year of specialized experience
• Excellent verbal and written communication skills

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

* Experience in a customer-facing role, preferably in a retail or business services environment

• Knowledge of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional)
• Strong consultative selling skills and ability to identify and grow new and existing customer accounts
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong communication and interpersonal skills, with the ability to work effectively with customers, vendors, and team members

Career Growth Opportunities and Learning Benefits

As an Experienced Customer Service Associate – Onsite Store Consultant, you'll have the opportunity to:

• Develop your skills and knowledge in business solutions and product offerings
• Grow your career in a dynamic and fast-paced environment
• Collaborate with a talented team of experts to deliver exceptional customer experiences
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Enjoy a competitive compensation and benefits package, including opportunities for career advancement and professional growth

Work Environment and Company Culture

arenaflex is committed to creating a culture that values collaboration, creativity, and continuous improvement. Our team is passionate about delivering exceptional service, and we're dedicated to creating a work environment that's inclusive, supportive, and fun. As an Experienced Customer Service Associate – Onsite Store Consultant, you'll have the opportunity to work in a dynamic and fast-paced environment, with a talented team of experts who share your passion for delivering exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive hourly rate
• Opportunities for career advancement and professional growth
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and training
• A fun and inclusive work environment with a talented team of experts

How to Apply

If you're passionate about delivering exceptional customer experiences and growing your career in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply to this job Apply for this job