Experienced Customer Service Agent – Ticket/Gate Agent (Customer Service Representative) – SJU

At arenaflex, we're passionate about delivering world-class service to all our customers, making every interaction a memorable one. As a Customer Service Agent, you'll play a vital role in demonstrating our commitment to our customers by making their travel experience as smooth and pleasant as possible. With a strong brand at the heart of our continued success, you'll be key to keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

About arenaflex

arenaflex is a leading airline that's dedicated to providing exceptional customer experiences. Our brand is built on a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We believe in Sharing Success with our employees, and we're committed to helping you grow and develop your career while earning great compensation and benefits.

Key Responsibilities

As a Customer Service Agent, you'll be responsible for:

• Greeting customers and guiding them through the ticketing and baggage check-in process
• Using a computer to sell, print, and reissue tickets
• Managing the check-in process, ensuring that customers have the proper travel documentation
• Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
• Practicing safety-conscious behaviors in all operational processes and procedures
• Assisting customers with routing, trip planning, and gate boarding
• Using computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process
• Operating jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors
• Practicing safety-conscious behaviors in all operational processes and procedures

Benefits and Perks

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Competitive hourly pay starting at $16.55 per hour, with regular pay increases up to $35.26 per hour
• Opportunities for career growth and development
• A supportive and inclusive work environment
• Comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off and holidays
• Access to exclusive discounts and perks

What You Need to Succeed

To be successful in this role, you'll need:

• A high school diploma, GED, or High School Equivalency
• To be at least 18 years of age
• To be proficient in English
• To be proficient in Spanish
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Basic computer skills
• The ability to pass a Customer Service Assessment
• The ability to frequently lift bags or items weighing up to and including 50 pounds
• The ability to occasionally lift bags or items weighing between 50 and 70 pounds
• A willingness to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays
• Authorization to work in the US

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous experience in customer service or a related field
• Knowledge of airline operations and procedures
• Ability to work in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team

Work Environment and Culture

As a Customer Service Agent at arenaflex, you'll work in a dynamic and fast-paced environment where no two days are the same. You'll have the opportunity to interact with customers from diverse backgrounds and cultures, and you'll be part of a team that's dedicated to providing exceptional service. Our culture is built on a shared dedication to living our values, and we're committed to helping you grow and develop your career while earning great compensation and benefits.

How to Apply

If you're passionate about delivering world-class service and making a difference in the lives of our customers, we want to hear from you. Apply now to join our team as a Customer Service Agent – Ticket/Gate Agent (Customer Service Representative) – SJU. Apply Job! Apply for this job