SAP S/4HANA Service & Warranty Lead Automotive - Remote
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Job Description
The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions. The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts. Solution Leadership & Architecture Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices. Define target architecture leveraging:
- SAP S/4HANA Service (Embedded Service Management)
- SAP CS / SD Service scenarios
- SAP Warranty Management
- Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
Drive fit-to-standard workshops and gap analysis with business stakeholders. Business Process Ownership
- Own and optimize After-Sales Service and Warranty processes, including:
Warranty claim adjudication (dealer and third-party) Vehicle and parts warranty tracking Labor operation and failure code management Goodwill and recall campaign handling Service order processing and billing
- Align global and regional service processes while supporting localization needs.
- Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.
- Partner with:
After-Sales Operations Quality and Engineering Finance and Controlling Dealer Network and Business Transformation teams
- Translate business strategy into executable SAP designs and roadmaps.
- Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).
- Ensure integration consistency across:
Vehicle Master & VIN handling Parts logistics Financial settlement and accruals
- Support testing strategy (SIT/UAT), cutover planning, and production readiness.
- Enforce SAP and automotive compliance standards.
- SAP & Functional Expertise
9+ years of SAP experience, along with strong leadership in Service and Warranty domains. Hands-on experience with: SAP S/4HANA Service or SAP CS SAP Warranty Management Service Orders, Notifications, and Settlement Deep understanding of automotive after-sales processes and dealer ecosystems. Experience leading large-scale SAP S/4HANA transformation programs. Strong communication and executive stakeholder management skills. Ability to mentor functional teams and influence design decisions across workstreams. Experience integrating S/4HANA with: SAP FSM or CRM/CEC Dealer Management Systems (DMS) External warranty or adjudication platforms Working knowledge of IDocs, APIs, and integration patterns. Apply tot his job Apply To this Job