Experienced Customer Support Agent (Remote) - Night Shift at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex, a pioneering company revolutionizing the travel industry, is seeking a skilled Customer Support Agent to join our remote team.

About arenaflex

arenaflex is a trailblazing company on a mission to empower 1 billion business travelers to plan and re-plan their trips with ease. Our innovative approach to travel management has sparked a revolution in the industry, and we're just getting started. As a Customer Support Agent at arenaflex, you'll be part of a collaborative and supportive team that's passionate about making a real impact.

Join our Remote Team

As a remote Customer Support Agent, you'll have the flexibility to work from anywhere in the world, with the opportunity to balance work and personal commitments. Our 24/7 customer support model requires a team of dedicated professionals who can provide exceptional service to our clients, regardless of their time zone. We're looking for someone who can adapt to irregular working hours, including night shifts, and thrive in a dynamic environment.

Shift Details

Our night shift is scheduled from 15:30-24:00 CET, Tuesday to Saturday, or Sunday to Thursday, with a margin of +/- one hour to accommodate your schedule. As a contractor, you'll have the flexibility to work 40 hours a week, with the opportunity to grow and develop your skills in a fast-paced environment.

Responsibilities

As a Customer Support Agent at arenaflex, your key responsibilities will include:

• Assisting clients with their reservations through chat, email, and our Help Center portal, ensuring high-quality service in English.
• Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
• Collaborating with team members to ensure a seamless customer experience.
• Staying updated with industry changes and company policies to provide accurate and current information to clients.

Requirements

To succeed in this role, you'll need:

• A minimum of 2 years of hands-on experience with Galileo or Amadeus.
• Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
• Fluency in spoken and written English.
• Excellent communication skills in writing (including responding in chatbox) and speaking.
• Strong attention to detail and accuracy.
• Team player with the ability to work collaboratively.
• Demonstrated willingness to learn and adapt to new challenges.

Why Join arenaflex?

* Growth Opportunities: We're a high-growth company, offering numerous opportunities for career advancement.

• Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
• Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
• Competitive Contractor Compensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance.
• Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued.

What We Offer

As a Customer Support Agent at arenaflex, you'll enjoy:

• A dynamic and flexible working arrangement as a contractor.
• The opportunity to work with a cutting-edge travel management platform.
• A comprehensive compensation package, including a monthly paycheck up to EUR 2,000.-.
• A supportive and collaborative work environment.
• Opportunities for career growth and development.
• A chance to be part of a pioneering company revolutionizing the travel industry.

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional support to clients, we'd love to hear from you! Apply now with your resume in English, and join our team at arenaflex. Apply for this job