Program Manager- NC
Job DetailsJob Location: PM - Charlotte, NCPosition Type: Full TimeSalary Range: $70,000.00 - $95,000.00 Salary/yearTravel Percentage: RemoteJob Shift: DaysJob Category: SalesRetail Account Manager Location: Atlanta, GA and Surrounding Areas Salary: $75,000- $95,000/annually, based on experience Travel: Remote Based, with occasional travel based on client needs.
Overview
Signature Retail Services is seeking a driven, client-focused Retail Account Manager to lead national retail service programs within the home improvement and big-box retail space. This role is ideal for a strategic, data-savvy leader who excels at turning field insights, merchandising execution, and retail operations into measurable business impact. This is not a traditional Project Manager role—we are looking for someone who can take ownership of client accounts, drive execution, and identify opportunities to grow programs. Key Responsibilities: Client & Account Leadership Serve as the main point of contact for client accounts, building strong relationships based on communication, trust, and results Understand client goals, seasonal priorities, and KPIs, translating them into clear direction for internal teams Take ownership of account performance, identifying opportunities to improve execution and expand program Retail Execution & Operational Coordination Partner closely with operations, field leadership, and scheduling teams to ensure high-quality execution across large-format retail environments Support program launches, resets, promotional initiatives, and continuity service cycles Manage escalations and resolve store-level issues related to merchandising, inventory, and compliance Reporting, Analysis & Insights Monitor execution quality, compliance, and performance through reporting and field insights Analyze data trends, retailer feedback, and POS indicators to identify risks and opportunities Deliver clear, executive-ready updates and insights to clients Recommend actionable strategies to improve program performance and drive results Cross-Functional Collaboration Work closely with client teams, vendor partners, and retail stakeholders to align on priorities and execution strategies Coordinate with internal teams including reporting, training, and print/fixture support Support communication and alignment across all stakeholders Program Performance & Growth Track program performance against KPIs, timelines, and deliverables Identify opportunities to streamline execution and improve processes Proactively recommend program enhancements, expansions, and value-added initiatives QualificationsMinimum Requirements 5+ years of experience in retail, account management, merchandising, or field operations Experience in home improvement, hardware, building materials, or big-box retail environments strongly preferred Proven ability to manage client relationships and drive program performance Strong analytical skills with experience using data to identify insights and opportunities High proficiency in Excel Ability to manage multiple priorities in a fast-paced environment Strong communication and problem-solving skills with a proactive mindset
What We Offer
Competitive salary with performance-based annual bonus Remote-friendly with travel as needed Comprehensive benefits: medical, dental, and vision Paid time off 401(k) with company match A growth-focused culture within a high-impact, nationally recognized retail services organization Join Our Team! If you are a collaborative, insights-driven leader with a passion for client success, retail execution, and you're ready to make a meaningful impact at scale- we’d love to speak with you! Apply today to be part of Signature Retail Services’ continued growth. Apply To This Job