Billing Specialist
We are seeking a detail-oriented Billing Specialist to join our Finance Operations team. This role is responsible for managing the end-to-end client invoicing process across multiple billing streams, including projects, recurring services, product orders, and field service engagements. The ideal candidate thrives in a fast-paced, high-volume environment, demonstrates exceptional attention to detail, and is comfortable interpreting contracts and billing terms to ensure invoices are accurate, compliant, and delivered on time. Strong communication skills and a collaborative mindset are essential, as this role regularly partners with internal teams and external clients.
Key Responsibilities
- Manage the assigned invoicing board in ConnectWise, ensuring timely and accurate billing
- Generate invoices for:
1. Projects 2. Recurring agreements 3. Product orders 4. Field service engagements
- Review billing transactions for alignment with:
1. Contractual terms 2. Statements of Work (SOWs) 3. Purchase Orders (POs) 4. Approved project scope
- Perform pre-invoice quality audits to ensure accuracy and complete supporting documentation
- Validate invoice details against source documents such as:
1. Sales orders 2. Service tickets 3. Project milestones
- Apply correct sales tax based on customer location and transaction type
- Post finalized invoices to the ERP system, ensuring correct general ledger (GL) coding
- Support month-end close activities and ensure proper accounting period cut-offs
- Distribute invoices according to customer-specific delivery requirements
- Respond to client billing inquiries and collaborate with internal stakeholders to resolve discrepancies
- Maintain clear documentation and audit trails for all billing activity
Required Skills & Qualifications
- 1–2 years of experience in billing, invoicing, or accounts receivable
- C1 English
- Ability to read and interpret contracts, SOWs, and purchase orders
- Experience using ERP and billing systems (ConnectWise preferred)
- Basic understanding of revenue recognition and deferred revenue (plus)
- Strong Excel skills, including:
1. Lookups 2. Data validation 3. Basic reconciliations
- Exceptional attention to detail and accuracy
- Analytical mindset with the ability to identify and resolve billing discrepancies
- Strong written and verbal English communication skills
- Ability to manage multiple deadlines in a high-volume environment
- Collaborative, proactive, and client-oriented approach
- Experience working remotely and managing tasks independently is a plus
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