Technical Content Designer, Customer Service – Web & Cloud Application Development

At arenaflex, we're shaping the future of global entertainment by providing an unparalleled streaming experience to our 278 million paid members across 190 countries. As a Technical Content Designer on our Customer Service Content Strategy team, you'll play a crucial role in enhancing the support experience for our members and customer service agents. If you're passionate about creating clear, concise, and engaging content that simplifies complex technical issues, we want to hear from you.

The Role

arenaflex is a global leader in entertainment services, and our Global Customer Service (CS) organization is dedicated to providing exceptional interactions with our subscribers worldwide. Our goal is to deliver excellence, simplicity, and seamless support experiences that get our members back to streaming. As a Technical Content Designer, you'll collaborate with cross-functional teams, including program managers, visual designers, and product, engineering, and research partners, to edit and manage content for the arenaflex Help Center and internal customer service knowledge base.

Responsibilities

As a Technical Content Designer, you'll be responsible for:

• Leading large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting
• Creating and editing Customer Service content, such as Help Center articles, internal knowledge base articles, customer service emails, and other support materials
• Ensuring consistent content style, tone, and format meet the evolving expectations of a global audience
• Partnering closely with support operations, localization, legal, product design, and engineering teams to deliver high-quality content
• Developing and maintaining style guides and editorial training to ensure consistency and excellence
• Leveraging multiple data sources to provide data-driven analysis and content recommendations that drive improvements

Qualifications

To succeed in this role, you'll need:

• A Bachelor's or Master's degree in a relevant field (e.g., English, Communications, Technical Writing, or a related field)
• At least 5 years of relevant experience in technical writing, editing, or content management
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, with a focus on creating clear, concise content for customer service organizations or highly technical environments
• Experience writing for different platforms, such as computer, mobile, or TV
• Familiarity with information architecture and content management systems
• Desired qualities include:

+ Independent and self-motivated, with a strong ability to work independently + Innovative thinking, with a curiosity-driven approach to problem-solving + Action-oriented, with a focus on driving improvements and delivering results + Strong relationship-building skills, with the ability to collaborate effectively with cross-functional teams + Superior communication skills, including storytelling and presentation + Highly adaptable, with the ability to thrive in a fast-paced environment

Compensation and Benefits

arenaflex offers a comprehensive compensation package, including:

• An annual salary, with the option to choose how much of your compensation you want in salary versus stock options
• A salary range of $50,000 - $190,000, based on market indicators and your specific job family, background, skills, and experience
• Comprehensive benefits, including:

+ Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits

• Paid leave of absence programs, including 35 days annually for paid time off (vacation, holidays, and sick paid time off) for full-time hourly employees, and flexible time off for full-time salaried employees

Work Environment and Culture

arenaflex is a unique culture and environment that values diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed. Our culture is built on the principles of:

• Diversity and inclusion: We celebrate diversity of thought and background, recognizing that it builds stronger teams and drives innovation.
• Collaboration: We work together to achieve common goals, with a focus on open communication, empathy, and mutual respect.
• Innovation: We encourage experimentation, creativity, and calculated risk-taking, with a focus on delivering exceptional results.
• Growth and development: We invest in our employees' growth and development, with a focus on providing opportunities for learning, mentorship, and career advancement.

How to Apply

If you're passionate about creating engaging, technical content that simplifies complex issues, we want to hear from you. Apply now to join our Customer Service Content Strategy team as a Technical Content Designer. Apply for this job