Bilingual Field Specialist, English-Spanish

Job Description:

• Deliver residential home energy assessments and facilitate the completion of energy-retrofits for our customers primarily based in Jackson County, Oregon
• Conduct on-site home energy audits, and energy upgrade work quality assurance verifications for English and Spanish-speaking customers
• Communicate with customers in English and Spanish via email, home energy reports, inbound and outbound calls addressing inquiries related to energy program participation
• Support customers in navigating efficiency upgrade opportunities
• Act as local, on-site program and client representative, developing trusted relationships with customers
• Support a small group of qualified contractors installing eligible measures ensuring alignment with program eligibility requirements and installation specifications
• Maintain strong ongoing communications with participating customers to assess their needs and to receive feedback on their experience with program participation
• Prepare deliverables for management and clients, report activity in the market and document interactions with stakeholders
• Collect feedback from customers to inform strategic recommendations to our client
• Implement programs in a way that will help level-up our internal capacity to provide free energy upgrades and equity-focused services to clients in underserved communities

Requirements:

• 4-8 years combined work experience with non-profit organizations, home inspections, energy efficiency upgrades, and/or other in-home customer work
• Thorough understanding of residential energy efficiency, building science, sales and technical principles, theories and concepts of HVAC equipment and weatherization best practices preferred
• BPI (Building Performance Institute) Building Analyst Technician or higher certification preferred
• Reliable transportation required
• Fluency in both English and Spanish required
• Strong writing and reporting skills
• Ability to work with minimal supervision and communicate progress of task completion
• Strong communication and interpersonal skills
• Ability to work under stress, interruptions, and tight deadlines
• Strong attention to detail and quality; organized and process-oriented

Benefits:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

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