Senior Desktop Support Analyst - Level 2 (Helpdesk)

Senior Desktop Support Analyst - Level 2 (Helpdesk) Remote Role US based About Elevate Elevate LLC is a next-generation professional services platform built to partner with entrepreneurial, growth-focused accounting, tax, and advisory firms. Our mission is to empower firms and their leaders by providing capital, operational support, technology, and strategic guidance to help them scale while preserving their independence and culture. Role Overview We are seeing a Senior Desktop Support Analyst to provide advanced technical support and operational oversight for Elevate’s in‑house IT function. This role handles complex troubleshooting, integrations support, and system administration tasks. This position plays a key role in firm integrations, IT standardization, security posture, and process improvement across the Elevate platform.

Key Responsibilities

Advanced End‑User & Systems Support Serve as the first point of contact for IT support requests Resolve complex hardware, software, and access issues Troubleshoot basic hardware, software, and access issues Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) Assist users with laptop, monitor, printer, and peripheral setup Escalate complex issues as needed Troubleshoot SaaS applications and third‑party tools Onboarding, Offboarding & Integrations Lead IT onboarding/offboarding processes Support IT aspects of acquired firm integrations Standardize systems, access, and device configurations across firms Partner with HR, Platform Ops, and external IT vendors Systems, Security & Compliance Administer endpoint security tools (e.g., CrowdStrike, Microsoft Defender) Monitor device compliance, patching, and updates Support audits, access reviews, and compliance initiatives Identify and mitigate IT and security risks Process Improvement & Documentation Develop and maintain IT SOPs and documentation Identify recurring issues and recommend tooling or process improvements Assist in evaluating and implementing new IT systems Train and mentor Help Desk I team members Qualifications & Experience 3–6 years of experience in IT support, desktop support, or systems administration Strong Microsoft 365 administration experience Experience with endpoint security, device management, and SaaS environments Prior experience supporting professional services or multi‑entity organizations preferred Relevant certifications (Microsoft, CompTIA, etc.) a plus Compensation & Benefits Compensation for this role is based on experience and is aligned with market rates. We value our team members and are committed to their success and well-being. As part of our comprehensive benefits and compensation package, we offer: Medical, Dental, and Vision plans 401(k) plan Generous Paid Time Off (PTO) Paid Firm Holidays Discretionary Performance Bonus Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process. Elevate and its related subsidiaries are equal opportunity employers. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law. Apply tot his job Apply To this Job