Behavioral Health Navigator I - Pediatric Call Center
UPMC Western Behavioral Health is hiring a full-time Behavioral Health Navigator I to support the Pediatric Call Center! As part of the Pediatric Call Center, a division of PsychCare+, The Behavioral Health Navigator I is responsible for answering calls from families, community members, and providers (both within and outside of UPMC) to coordinate and schedule outpatient pediatric behavioral health services. You will serve as a first point of contact, providing guidance, information, and linkage to care for children and families accessing services through Western Behavioral Health. Must have availability to work Monday - Friday between 8:00 a.m. to 8:30 p.m. The incumbent will train in office from 8:00 am to 4:30 pm for the first 4 weeks of employment. After training is complete, the incumbent may work remotely.
- UNDERGRADUATE & GRADUATE (if applicable) TRANSCRIPT(S) MUST BE INCLUDED WITH APPLICATION*
Responsibilities:
- Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork.
- Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
- Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.
- Knowledge of insurance programs, processes and able to obtain authorizations as needed.
- Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
- Maintain competency requirements.
- Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
- Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly
- Follow outpatient scheduling or referral documentation guidelines.
- Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail
- Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement
- Ability to verbally present the case to physicians and others
- Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic
- Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner
- Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family's ability to accept referrals.
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