Bilingual Communicator

Job Title: Bilingual Communicator Department: Workspace Operations Reports To: Workspace Director FLSA Status: Non-Exempt/ Hourly Supervise the work of others: No Position Summary: Under the direction of workspace management, a Bilingual Communicator handles inbound and outbound telephone calls and related responsibilities that could involve raising funds/donations, sales, suggestive selling/upgrades, customer service, donor/volunteer recruitment, or addressing customer service issues in both Spanish and English. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.

• Initiates interactive conversations with customers, donors, and others, by phone, chat or email (if applicable); to raise funds, sell products and services, recruit volunteers or address/resolve customer service issues
• Provides professional and pleasant customer experience on behalf of InfoSense, clients as per client mandated contracts and expectations through the following actions:
• Initiates/greets/opens dialogue with customer/donor o Follows client scripting or call flow procedures o Acknowledges objections and attempts to overcome them
• Provides product and service features (if applicable), upsells products, memberships, services
• Updates relevant information in InfoSense or client electronic systems to ensure records are accurate and complete
• Complies with Employee Telephone Conduct Agreement and other InfoSense and/or client policies, best practices, protocols/procedures and The Hourly Employee Handbook

Minimum Qualifications:

• High school diploma or general education degree (GED) preferred; or one to two years related experience and/or training
• Ability to learn, retain, and apply training materials presented in class and through continuing education.
• Ability to listen, read, speak, verbally communicate in both Spanish and English
• Ability to proficiently communicate using written means/ basic computer skills
• Must meet and utilize all current technical requirements and equipment needs

Essential Knowledge, Skills and Abilities: Critical features of this job are described below. A Communicator must have the ability to:

• Must effectively communicate with others using both verbal and written means (email, chat)
• Must be able to listen, read and speak, verbally communicate for hours at a time
• Perform basic computer functions-mouse manipulation, typing, etc.
• Present information effectively in one-on-one conversation
• Read, analyze, and interpret written material as it appears on your computer screen
• Respond appropriately and professionally to feedback
• Respond effectively to questions from Virtual Communicators, peers, supervisors, managers, clients, customers, and other employees of the organization
• Use equipment such as, but not limited to: headsets, telephones, computers and other office equipment (as needed);
• Use Microsoft Office 365 and related products.
• Work independently
• Work in a fast-paced environment.
• Must be able to work virtually (work at home) and/or brick and mortar location (if applicable).
• Must be able to meet the minimum technology requirements in order to work virtually.
• *Reasonable accommodations may be made to enable persons with disabilities, under the ADA, to perform essential job functions.

Special/ Additional Requirements: Persons in this position may be required to pass a drug and alcohol, credit, and/or criminal background check. Employees must be able to work five (5) days per week, including dayshift, mid-shift and night shift (this schedule may vary based on start and end times). Weekend hours may also be required. Job Type: Full-time Pay: $10.50 per hour Expected hours: 40 per week Benefits:

• Flexible schedule
• On-the-job training
• Referral program
• Work from home

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