Ticketing Manager

Worldwide Salaried Open

Job Description:

Direct and support ticketing providers and tour partners on all operational aspects related to ticketing for Live Nation's largest touring clients
Communicate and oversee the setup of all required tour offers, inventory requests, tour production, and other ticketing information for the show build to the venue box offices
Provide support and guidance to artist clients and tour personnel when tour offers are being determined
Monitor and maintain event inventory and seat holds, hold releases, flex pricing, rescaling, and dynamic pricing for assigned tours
Provide ongoing reporting to touring team, Live Nation executives, and tour personnel from the first day of presales through the final event date
Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers, and affiliated parties
Oversee tour-wide ticket requests
Collect and analyze inventory data across multiple ticketing platforms
QA events across tours to ensure accurate and consistent event information and set-up
Adhere to Live Nation ticketing initiatives, programs, policies, and procedures
Provide on-site support at local events
All other duties as assigned

Requirements:

2-3 years of experience as a box office manager or ticketing representative
Strong knowledge of Box Office or similar operations
Knowledge of ticketing provider software a plus
Excellent oral and written communication
Ability to work day, evening, and weekend hours, based on the needs of daily business operations
Bachelor’s degree from an accredited university or comparable work experience
Working knowledge of Microsoft Office applications (Word, Excel, etc.)
Excellent interpersonal and communication skills
Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow up, and communicate
Must be able to work under pressure to meet strict deadlines

Benefits:

Medical, vision, dental and mental health benefits for you and your family
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match

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