Inside Sales Support Associate

Worldwide Salaried Open

Job Description:

Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
Serve as liaison between our Sales Agencies, Distributors & Territory Managers
Answer questions via email or phone regarding existing orders in a timely manner
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
Cross-reference other manufacturers part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

Requirements:

Bachelor's in Business Administration or related field preferred
Lighting industry experience and product knowledge required
1-2 years of sales experience in similar inside sales role
Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
Experience with CRM software and Prophet 21 preferred
Strong analytical and problem-solving skills
Demonstrated exceptional organizational skills and attention to detail
Ability to perform time-sensitive work environment
Comfortable with phone interaction with very good verbal communication skills
Work well independently or on a team
Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them

Benefits:

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