CSR/DISPATCHER FOR HVAC/PLUMBING COMPANIES 7AM-4PM CST SHIFT
About the position Annie Admin is seeking a Virtual CSR Dispatcher to provide spectacular first impressions over the phone to clients' customers. This role involves answering inbound calls from homeowners across America looking to book repair appointments and making outbound calls to confirm appointments, follow up on job history, and communicate with clients and internal team members using various software. The ideal candidate has a can-do attitude, is adaptable, coachable, and takes pride in representing clients and providing a stellar virtual first impression. This is a remote position with the requirement to live in the Dallas/Fort Worth area for in-person training and meetings.
Responsibilities
- Answering inbound calls from homeowners across America looking to book repair appointments.
- Making outbound calls to confirm appointments.
- Following up on previous job history.
- Communicating with clients and internal team members using various software.
- Providing spectacular first impressions over the phone.
- Representing clients and providing a stellar virtual first impression for a wide variety of businesses.
- Understanding and anticipating customer needs.
- Accurately depicting the spirit of a message while ensuring content is concise, relevant, and meaningful.
- Working a fixed and dependable shift Monday - Saturday.
- Sitting/standing at a computer for extended periods of time.
- Interacting with a diverse population by phone or computer.
- Traveling between team locations/offices for meetings, training, company retreats or other off-site events as needed.
Requirements
- Minimum 2 years customer service experience.
- Must have a desktop computer with full video/sound functionality.
- Must have a wired noise-cancelling headset.
- Ability to be plugged into your ethernet port.
- High-speed internet.
- Must have a dedicated and quiet office space (no background noise from other humans or animals).
- Type minimum 40 WPM.
- Ability to work from your home office Monday - Friday and some Saturdays.
- Strong written and verbal communication skills, including proper grammar & spelling.
- Ability to clearly communicate with diverse audiences via phone, e-mail, and text.
- Professional demeanor and respect for community members.
- Natural ability to thrive when multi-tasking in a technology-rich environment operating at an extremely fast pace.
- Record of reliable attendance and the ability to maintain a predictable and consistent full-time schedule.
- Natural ability to work independently as well as with a team.
- Must reside within the state of Texas in the DFW area during the entirety of employment.
- Desktop or Laptop with webcam & speakers and a second monitor.
- Operation System must be Windows or Mac based.
- 8gb RAM or more.
- Direct connection to router easily accessible from your workspace.
Nice-to-haves
- Administrative Assistant experience is a huge PLUS.
- Experience working with a high-volume of requests or incoming calls is preferred.
- Experience managing or mentoring others is a plus.
Benefits
- Hourly compensation
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