Clinical Call Center Representative

Heartland Women's Healthcare is seeking a Clinical Call Center Representative to join their team! The Clinical Call Center Representative will serve as the first point of contact for patients, acting as a crucial link between patients and clinical staff. They are responsible for handling high-volume incoming/outgoing calls, scheduling appointments, and performing triaging tasks under strict HIPAA compliance. The goal is to provide compassionate, accurate, and efficient service to ensure optimal patient care. Job Responsibilities Answer high-volume inbound calls professionally, providing information and support with empathy. Schedule, reschedule, or cancel patient appointments across multiple facilities, ensuring optimal provider capacity. Screen calls for urgent/emergency needs (911) and accurate triage/route calls to nursing staff, providers, or relevant departments. Meticulously document all patient interactions, inquiries, and messages within the Electronic Health Record (EHR) system. Strictly adhere to HIPAA regulations to protect patient confidentiality and personal health information (PHI). Conduct outbound calls to relay test results as instructed by the provider. Create orders for diagnostic testing and calling in medication refills/orders. Job Qualifications High School Diploma or GED required. Must hold a current license of RMA, CMA, LPN or RN. 1–2 years of experience in a medical office, clinic, or healthcare call center environment. Strong understanding of medical terminology and anatomy. Experience with EHR/EMR systems (e.g., Athena, Epic) and Microsoft Office Suite. Exceptional verbal and written communication skills with the ability to maintain composure during high-pressure or emotional situations. Ability to sit and work for extended periods, including typing and phone-based communication. Must maintain a confidential, distraction‑free, HIPAA‑compliant environment when working remotely. Benefits & Compensation: Competitive Compensation Health, Dental, and Vision Insurance Health Savings Account (HSA) and Flexible Savings Account (FSA) Option 401k Retirement Plan Life and Disability Insurances Paid holidays/PTO Salary Range: Please note compensation is based on experience. Restrictions apply based on pay classification (full-time, part-time, or PRN) Please note: Heartland Women’s Healthcare of Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment. Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V. Apply To This Job