Experienced Part-Time Customer Support Agent – Sports Technology and Video Analysis Solutions

At arenaflex, we're revolutionizing the way sports teams and organizations analyze and stream their performances. As a leading provider of automatic cloud-based solutions for video analysis and streaming, we're seeking a highly motivated and customer-focused Part-Time Customer Support Agent to join our team. If you're passionate about sports, technology, and delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a fast-growing sport tech startup with a global footprint, serving hundreds of organizations worldwide, including top-tier sports leagues and teams. Our innovative solutions strike the perfect balance between performance, simplicity, and accessibility, making us a leader in the market. With a team of skilled and motivated professionals, we're committed to delivering the best service possible to our customers.

The Role

As a Part-Time Customer Support Agent, you'll be the first point of contact for our customers, providing exceptional support and advocacy across all our products. Your primary responsibilities will include:

• Answering incoming requests from arenaflex customers and triaging according to our Service Level Agreements
• Escalating incidents to our Operations team
• Creating tutorials, articles, and user manuals for our help center
• Investigating and replicating bugs or testing new features
• Collecting feedback and channeling it back to our product team for improvements
• Sharing our passion for professional sports and delivering the best service possible

Requirements

To succeed in this role, you'll need to be:

• Available evenings and on weekends
• Fluent in English, both spoken and written
• Able to work independently and stay on top of tasks
• Passionate about helping clients and solving problems
• Excited to work in a fast-paced environment, including the option to work on weekends and shifts
• Familiar with technology and sports (a plus!)

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Bilingual (a big plus!)
• Experience working in a customer-facing role
• Familiarity with our products or similar sports technology solutions
• A love for learning and self-improvement

What We Can Offer

As a Part-Time Customer Support Agent at arenaflex, you'll enjoy:

• Working for a global company with a fast-growing sport tech startup culture
• A fun, skilled, and highly motivated team with experience from world-leading companies
• A work environment where you'll use the latest, modern technologies and tools
• The opportunity to work with the biggest teams in sports from all over the world
• A place where we prioritize self-learning through regular feedback, tools, or whatever you need to accelerate your skills and career
• Opportunities to shape your own career development, with the more responsibility you want, the more you'll get

Compensation and Availability

* $15/hour

• The hours of this position will vary depending on the season
• 12-20 hours/week, weekdays, evenings, and weekends
• Remote position in North America, reporting to the Director of Customer Support, based in Malmö, Sweden

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and join our team of passionate professionals who are shaping the future of sports technology!

Apply Now

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