Client Experience Consultant, Middle Markets - Cigna Healthcare - Hybrid (NJ or NY)

About the position The Client Experience Consultant or partners with Middle Market Account Executives to drive retention and growth by helping clients optimize the value they receive from Cigna's products and services. This is achieved through the execution and coordination of activities that support client operational, health & wellness, and service needs. Essential Functions & Scope of Role Support Middle Market Account Executives’ strategic selling approach to best demonstrate Cigna Healthcare's value. Develop and maintain a “Trusted Partner” relationship with Account Executives. Fully understand client needs and, in conjunction with internal partners, develop and execute actions that address client issues. Maintain in-depth knowledge of Cigna products, solutions, and services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives). Effectively leverage Expert Advisors (e.g., Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors) to deliver on client expectations. Ensure all communications are clear, concise, and delivered in a timely and consistent manner, aligning with Cigna's strategy and value proposition. This may require broad organizational collaboration, influence, and escalation.

Responsibilities

• Support Middle Market Account Executives’ strategic selling approach to best demonstrate Cigna Healthcare's value.
• Develop and maintain a “Trusted Partner” relationship with Account Executives.
• Fully understand client needs and, in conjunction with internal partners, develop and execute actions that address client issues.
• Maintain in-depth knowledge of Cigna products, solutions, and services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives).
• Effectively leverage Expert Advisors (e.g., Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors) to deliver on client expectations.
• Ensure all communications are clear, concise, and delivered in a timely and consistent manner, aligning with Cigna's strategy and value proposition.
• This may require broad organizational collaboration, influence, and escalation.

Requirements

• Health-related industry experience required, including many or all of the following: product knowledge, sales practices, account management, and administrative operations.
• Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
• Strong proficiency in Word, Excel, PowerPoint, SharePoint, and Outlook.
• Excellent oral and written communication skills.
• Strong presentation skills.
• Demonstrated planning and organizational skills, with the ability to manage multiple priorities and plan for both short- and long-term needs.
• Must reside in the local market and be able to commute to the local Cigna office.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice-to-haves

• Bachelor’s degree preferred.
• Knowledge of Cigna funding options, benefits structure, and platforms preferred.
• Salesforce and KnowledgeXchange experience preferred.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

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