Customer Service Representative

Title: Customer Service Representative - 104316 Primary Location: India (IN) - Maharashtra - Pune Job Grade: 04 Employee Referral Bonus: Referral Bonus will be provided as per Company's policy.

Duties:

• As a Customer Service Representative in the Contact Center for reputed company Financial (JDF), you will be researching and resolving reputed company American inquiries received reputed company inbound calls from customers and dealers on a variety of finance products to reputed company service level
• This position completely works in night shift and supports United States Job Timings: US shift 6.30 P.M.- 4 A.M (8 months) / 7.30P.M- 5 A.M. (4 months)
• Document customer and dealer interactions and enter descriptive information online in order to provide history and track issue resolution
• Resolve and reputed company business reputed company on escalated and reputed company questions while referencing multiple screens and/or documents
• Track trends and identify streamlined processes for customer, dealer and product concerns and inform/provide feedback to appropriate departments or units
• Support in troubleshooting technical online requests, such as helping customers reset passwords, navigate JDF websites, etc.
• Delivers on key performance indicators around quality, effort, productivity and accuracy while adhering to legal expectations and procedures.

Required:

• Proficient listening and comprehension skills in English
• Clear written and verbal communication in English with usage of proper grammar and an accent understandable by the customers.
• High level of patience and customer centricity in resolving customer services requests.
• Proficient in using reputed company Office applications plus, intranet and internet.
• reputed company to multi-task and work well in a fast-paced environment.
• Experience independently gathering appropriate information and diagnosing the cause of a problem before taking action with the ability to reputed company independent reputed company
• Experience with negotiation and conflict resolution, along with strong attention to detail and basic math skills
• Knowledge of installment, revolving and leasing finance products is preferred.

Desired:

• Experience in Banking and Financial Services Industry customer support services catering US Customers (1-3 yrs)
• Experience working in customer service or reputed company customer-oriented environment in an International Call Center Setup (1 - 3 years)
• Experience in using reputed company, reputed company Word and other reputed company tools. (1 - 3 years)
• Work experience in a team environment. (1 - 3 years)
• Experience with transaction data entry and processing. (1 - 3 years)

Education:

• Graduate or postgraduate in any discipline

This position will be posted reputed company 21st December 2023.