Experienced Customer Experience Manager - Imaging UKI

Join arenaflex, a leading global medical technology and digital solutions innovator, as we strive to create a world where healthcare has no limits. As an Experienced Customer Experience Manager - Imaging UKI, you will play a pivotal role in leading and managing the clinical education team across the UK and Ireland, ensuring the delivery of high-quality education services, supporting business growth through innovative educational offerings, and enhancing customer satisfaction throughout the imaging product lifecycle.

About arenaflex

arenaflex is a pioneering organization that has been at the forefront of medical technology and digital solutions for decades. Our purpose is to create a world where healthcare has no limits, and we believe that every voice makes a difference, and every difference builds a healthier world. With a strong commitment to innovation, we strive to unlock the potential of our employees, turn ideas into world-changing realities, and make a lasting impact on the lives of millions.

Job Description

As an Experienced Customer Experience Manager - Imaging UKI, you will be responsible for leading and managing the clinical education team across the UK and Ireland. This role requires a unique blend of leadership, education, and customer experience expertise, with a strong focus on delivering high-quality education services, supporting business growth, and enhancing customer satisfaction.

Key Responsibilities

### Team Leadership & Development

• Manage the day-to-day operations of the UKI Imaging clinical education team, ensuring seamless delivery of education services and high-quality team performance.
• Promote staff retention and uphold the professional standing of the team, fostering a culture of excellence and continuous improvement.
• Collaborate with modality clinical and training leaders to ensure the team maintains the highest competency levels, driving innovation and best practices.

### Educational Strategy & Delivery

• Develop and implement new educational offerings, combining in-person (e.g., classroom) and digital formats to meet the evolving needs of customers and drive business growth.
• Oversee the lifecycle management of clinical education to maximize installed base (IB) retention, ensuring customers receive timely and relevant education throughout the product lifecycle.
• Design and deliver presales education programs to support competitive IB capture and business growth, aligning with arenaflex's strategic objectives.

### Cross-Functional Collaboration

• Work with modality managers to enhance show site experiences and align training with product development, ensuring a seamless customer journey.
• Collaborate with the marketing team to develop materials that support educational activities and growth campaigns, driving brand awareness and customer engagement.
• Support product introductions and highlight unique selling points (USPs) through tailored customer training, showcasing arenaflex's innovative solutions.
• Partner with modality managers to identify and develop Key Opinion Leaders (KOLs) and Digital Opinion Leaders (DOLs), fostering thought leadership and industry influence.

### Customer Engagement & Events

• Organize educational symposia aligned with modality marketing strategies, providing customers with valuable insights and expertise.
• Drive synergies across HCS education teams by sharing best practices and leveraging opportunities to improve customer satisfaction, ensuring a cohesive customer experience.
• Collaborate with non-competitive third parties to expand the educational offering, enhancing arenaflex's reputation as a thought leader in the industry.

### Innovation & Outreach

• Develop early adopter programs in partnership with universities and junior radiologists to foster innovation and future engagement, driving arenaflex's growth and influence.
• Identify and capitalize on emerging trends and technologies, ensuring arenaflex remains at the forefront of medical technology and digital solutions.

Qualifications

To succeed in this role, you will require:

• Proven experience in clinical education, customer experience, or imaging-related roles, with a strong understanding of the UKI healthcare landscape.
• Strong leadership and team management skills, with the ability to inspire and motivate high-performing teams.
• Excellent communication and stakeholder engagement abilities, with a proven track record of building and maintaining strong relationships.
• Experience in developing and delivering educational programs, both in-person and digitally, with a focus on customer-centricity and business growth.
• Familiarity with imaging modalities and healthcare systems in the UKI region, with a deep understanding of customer needs and preferences.

Inclusion and Diversity

arenaflex is an Equal Opportunity Employer where inclusion matters. We believe that every voice makes a difference, and every difference builds a healthier world. We are committed to creating a diverse and inclusive workplace, where employees from all backgrounds can thrive and contribute to our mission.

Behaviours

We expect all employees to live and breathe our behaviours, which are:

• Act with humility and build trust
• Lead with transparency
• Deliver with focus
• Drive ownership – always with unyielding integrity

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Additional Information

* Relocation assistance is not provided for this role.

• This job was originally posted on Himalayas.

Apply Now

If you are a motivated and experienced professional with a passion for customer experience, education, and innovation, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a team that is shaping the future of healthcare and making a lasting impact on the lives of millions. Apply for this job