Experienced Specialty Testing Customer Service Support Representative – Remote Opportunity at arenaflex

Job Summary:

Join arenaflex, a leading healthcare company, on a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As an Experienced Specialty Testing Customer Service Support Representative, you will be part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost, and payment options, and to answer billing questions over the phone. This fast-paced work-from-home position requires excellent communication skills, attention to detail, and the ability to navigate multiple systems simultaneously.

About arenaflex:

arenaflex is a global healthcare company that is committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team is passionate about making a difference in the lives of patients and clients, and we are seeking talented individuals who share our vision. As a remote employee, you will have the flexibility to work from home and enjoy a dynamic and supportive work environment.

Responsibilities:

As a Specialty Testing Customer Service Support Representative, you will be responsible for:

• Providing assistance to clients and patients regarding questions or inquiries related to insurance coverage, financial responsibilities, and/or billing
• Collaborating with other departments to resolve reimbursement opportunities
• Receiving and processing credit card payments over the phone, adhering to PCI compliance protocols
• Initiating payment plans for patients for outstanding balances
• Documenting telephone conversations clearly and accurately in the respective systems
• Updating and maintaining records in the billing system, including the review of accounts, payment collections, and case notes
• Maintaining patient confidentiality and adhering to HIPAA guidelines/regulations
• Assisting with other duties as assigned

Key Qualifications:

* Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3+ years of relevant work experience

• Prior Healthcare experience strongly preferred, with a strong preference given to professional medical billing and collection practices
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred
• Previous customer service experience handling high call volume strongly preferred
• Medicare/Medicaid billing experience preferred
• Knowledge of CPT and ICD10 codes strongly preferred
• Experience with Laboratory Billing and Laboratory Information System (LIS) preferred
• Working knowledge of prior authorization preferred
• Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes preferred
• XIFIN experience preferred
• Bilingual in English and Spanish preferred

Desired Skills:

* Excellent verbal and written communication skills

• Ability to follow established program protocols and procedures
• Ability to review large amounts of data for accuracy
• Must be organized and detail-oriented
• Computer proficiency - MS Windows, MS Office, and database experience

Physical and Remote Technical Requirements:

* Prolonged periods of sitting at a desk and working on a computer

• Remote Technical Requirements:

+ Internet speed of at least 50 megabytes per second + Ability to connect equipment to router/modem with Ethernet cord + Equipment cannot be connected through Wi-Fi or satellite internet

Benefits:

* Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan

• Eligibility for benefits based on regular scheduling of 20 or more hours per week
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer and strives for inclusion and belonging in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about making a difference in the lives of patients and clients, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job

Application Window:

The application window for this position will close on August 19, 2025. We encourage you to apply early to ensure consideration for this exciting opportunity.

Pay Range:

The pay range for this position is $15.50-$20.00 per hour. Apply for this job