Account Executive- CX and BPO

About Hugo Hugo is a next-generation BPO built for today’s work. With a global team of over 4,500 people, we focus on high-complexity, judgment-led workflows where nuance matters and traditional outsourcing models fall short. Our teams support demanding digital operations, including AI and model evaluation, trust and safety, crisis and escalation workflows, and advanced customer experience programs. Our workforce is designed to operate in ambiguity. University-trained teams work within AI-enabled workflows, combining analytical rigor with a strong culture of accuracy and ownership. Since 2017, we’ve scaled rapidly while maintaining strong retention and consistent execution quality. We are enterprise-ready, but operate differently. Hugo meets the compliance, security, and operational standards of large global BPOs while maintaining the speed and adaptability of a modern, analytics-driven organization. Our teams think like consultants—pairing structured execution with thoughtful problem-solving—delivering enterprise-grade reliability to large organizations and sophisticated operational capability to smaller, underserved companies. Our mission drives everything we do. Outsourcing creates significant global value, yet little of it reaches African communities. Hugo is changing that by channeling opportunity into Africa, building meaningful careers, and proving that African talent can help power the future of the digital economy. Role Overview Hugo is seeking a high performing Account Executive to drive new customer acquisition for our CX and BPO services. This is a full cycle sales role focused exclusively on landing new logos in the United States market. You will sell long term customer experience and operational outsourcing solutions to mid market and hypergrowth companies that need to scale customer support, back office operations, and global delivery capabilities. The ideal candidate has experience selling BPO or CX outsourcing services and thrives in an outbound driven environment. You are comfortable initiating conversations with senior leaders, diagnosing operational challenges, and designing solutions that combine global delivery with measurable business outcomes. You will be supported by a strong internal team including BDRs, GTM engineers, sales operations, and a high performing marketing organization that generates market awareness and pipeline support.

Key Responsibilities

• Revenue Generation
• Own net new revenue generation for Hugo’s CX and BPO services in the United States market
• Build and execute outbound account strategies targeting mid market and hypergrowth companies
• Develop and manage a strong pipeline of qualified opportunities through outbound sales activity
• Lead structured discovery conversations with senior leaders across Customer Experience, Operations, and Revenue organizations
• Full Cycle Deal Ownership
• Own the entire sales process from first conversation through contract execution
• Design tailored CX and BPO outsourcing solutions aligned with client operational goals
• Lead pricing discussions, negotiations, and contract execution
• Partner with internal delivery teams to ensure smooth client onboarding and long term success
• Industry Expertise
• Develop a strong understanding of customer support and operational outsourcing trends
• Build credibility with prospects as a knowledgeable advisor on modern CX delivery models
• Represent Hugo in conversations about the future of offshore and globally distributed teams

What Success Look Like

• Consistent generation of new logo revenue
• Strong outbound pipeline coverage
• High quality discovery and consultative selling
• Successful transition of new clients into long term Hugo partnerships

Required Experience

• Experience selling BPO, CX outsourcing, or similar operational services
• Proven success in a quota carrying sales role focused on net new business
• Strong outbound prospecting and account development capabilities
• Experience selling to mid market or hypergrowth companies in the United States
• Preferred Background
• Experience working with companies in technology, fintech, or healthtech
• Understanding of offshore and global delivery models including Africa based teams
• Comfortable navigating multi stakeholder buying processes

Core Competencies

• Exceptional discovery and consultative selling skills
• Strong executive presence with the ability to engage senior decision makers
• Highly organized and disciplined in pipeline management
• Entrepreneurial mindset with the ability to operate independently

Tools & Technology

• HubSpot
• Apollo
• LinkedIn Sales Navigator

Location & Travel

• US-Remote
• Approximately 15 to 20% travel for conferences, events, and in-person meetings

Compensation

• Base salary plus commission
• Competitive compensation structure with uncapped earnings and multi-year commission opportunities

What We Offer

• A flexible, remote-first work environment with strong operational support
• Meaningful autonomy and ownership over high-impact deals
• Competitive compensation with uncapped upside
• The opportunity to sell services that create long-term value for clients and their teams

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