Job Title: Experienced Customer Service Specialist – Government and Corporate Affairs Liaison

Join the arenaflex Family and Embark on a Journey of Growth and Exploration

Are you ready to unlock new possibilities and explore a world of opportunities? At arenaflex, we're not just looking for exceptional talent – we're seeking individuals who share our passion for delivering exceptional customer experiences and making a meaningful impact in the world. As a member of our dynamic team, you'll have the chance to travel the globe, develop your skills, and become the best version of yourself. So, buckle up and get ready for the adventure of a lifetime!

About arenaflex

Arenaflex is a leading organization that's dedicated to providing unparalleled customer service and support to our clients across various industries. Our team of experts is passionate about delivering exceptional experiences that exceed our customers' expectations. With a strong commitment to innovation, diversity, and inclusion, we're constantly pushing the boundaries of what's possible and creating a workplace that's truly unique and rewarding.

Job Summary

We're seeking an experienced Customer Service Specialist to join our Government and Corporate Affairs team. As a key member of our team, you'll be responsible for promoting and selling air travel on arenaflex, resolving customer complaints, and providing exceptional support to our clients. If you're a customer-focused individual with a passion for delivering outstanding results, we want to hear from you!

Key Responsibilities:

• Promote and sell air travel on arenaflex to government and corporate clients
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
• Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
• Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
• Communicate new rules, policies, and procedures that would affect the customer

What You'll Need for Success:

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent experience/training
• Excellent leadership, organizational, and customer contact skills
• Knowledge of Native SABRE
• Ability to be resourceful and creative at immediate problem resolution
• Ability to demonstrate high-level initiative, exercise good judgment, and be dependable
• Satisfactory attendance required

Preferred Qualifications:

• Previous experience in customer service or a related field
• Knowledge of air travel industry regulations and policies
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent communication and interpersonal skills

What You'll Get:

As a valued member of our team, you'll enjoy a range of benefits and perks that will make your career at arenaflex truly rewarding. Some of the highlights include:

• Travel Perks: Enjoy access to our global network of flights and destinations, and take advantage of travel opportunities for you, your family, and your friends
• Health Benefits: Receive comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: Take advantage of our wellness programs, which provide you with the tools, resources, and support you need to be your best self
• 401(k) Program: Participate in our 401(k) program, which offers employer contributions and a range of investment options

Our Culture:

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and rewarding. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, and helping team members reach their full potential. We believe that our diverse workforce is the key to delivering exceptional customer experiences and driving business success.

Are You Ready to Join the arenaflex Family?

If you're a customer-focused individual with a passion for delivering outstanding results, we want to hear from you! Apply now to become a part of our dynamic team and embark on a journey of growth and exploration.