Field technician scheduler / dispatcher

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. Work location: This position may be based anywhere in the United States. Job Summary Job Summary: The Field Service Scheduler is responsible for coordinating and managing onsite and remote service activities for the Controls Services team. This role serves as a central point of communication between customers, project managers, field service engineers (FSEs), sales teams, technical support, and internal operations groups to ensure successful scheduling, execution, and completion of controls startup, commissioning, warranty, and troubleshooting services. The ideal candidate is highly organized, customer-focused, and capable of managing multiple projects simultaneously in a fast-paced environment while maintaining strong attention to detail.

Key Responsibilities

• Coordinate scheduling of field service engineers for controls startup, commissioning, warranty, and troubleshooting visits across multiple regions. Manage scheduling requests through internal systems and ensure required documentation is received prior to scheduling.
• Project Coordination: Act as the primary point of contact for scheduling between customers, agents, distributors, and internal technicians, ensuring service meets project timelines.
• Review project readiness including controls submittals, onsite request forms, project scope, and purchase order requirements.
• Communicate lead times, scheduling availability, travel requirements, and project expectations to customers and internal teams.
• Monitor field service progress and assist with escalations, reschedules, cancellations, and emergency support requests.
• Ensure field service reports and closeout documentation are completed and properly submitted.
• Collaborate with Sales, Project Management, Technical Support, Warranty, Design, and Operations teams to resolve scheduling conflicts and project issues.
• Track active projects and maintain accurate records within internal systems such as Agile, CRM tools, and scheduling platforms.

Minimum Requirements

• Associate’s Degree or Technical Degree or equivalent of 1 year of relevant professional experience.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure and manage changing priorities.
• Proficiency with Microsoft Office Suite, Outlook, Excel, and scheduling/database systems.
• Ability to resolve scheduling conflicts and address customer needs efficiently.

Preferred Requirements

• Experience in scheduling, project coordination, operations, customer service, or field service environments preferred.
• Experience within lighting controls, construction, electrical systems, or building automation is a plus.
• Ability to interpret project documentation and controls layouts.
• Strong problem-solving and conflict-resolution abilities.

Other The range for this position is $41,600.00 to $89,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here. We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Please click here and here for more information. Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. E-Verify Participation Poster e-verify.gov eeoc.gov Apply tot his job Apply To this Job