Bilingual Pension Customer Service Representative
TELUS Health is a global-leading health and well-being provider focused on improving health outcomes. They are seeking a Bilingual Pension Customer Service Representative to provide professional service to plan members and assist in the administration of pension plans.
Responsibilities
- Address routine inquiries and requests from plan members (inbound and outbound calls)
- Utilize membership databases and internal software systems (e.g., Harmony)
- Review membership data using custodian databases
- Conduct research to respond accurately to member questions concerning their pension plans
- Process information submitted by plan members through internal databases and information systems
- Assist senior teammates with plan member searches
- Participate in special projects as needed
- Follow directions from and provide support to senior team members
- Attend internal training sessions to expand industry knowledge and stay informed about trends
- Uphold quality control and service standards in every transaction
- Observe internal risk management policies
Skills
- Strong communication and organizational skills
- Outstanding customer focus complemented by a high level of professionalism
- Capability to work independently
- Fluency in French and English is required
- Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope
- College diploma in a related discipline is an asset
- Experience with Defined Benefit (DB) or Defined Contribution (DC) pension plans is advantageous
- Background in call centers
- Proficiency in Microsoft Excel and Word, along with confidence in database operations
- Previous experience in a call centre or customer service setting
- Familiarity with pension administration systems or databases
- Experience with Amazon Connect
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
Company Overview