Back

Tier 2 Service Desk- Remote- 3rd shift

Worldwide Salaried Open

This position is remote, with the exception of the first 4 weeks of training, which will be onsite in Rock Hill, SC. We are prioritizing local candidates for this role and are not considering candidates who would need to relocate or travel for the training period. Schedule Sunday – Thursday night - shift hours will be 9PM – 6AM.

Summary

The role of the Tier II Service Desk Analyst is to provide remote support to end users on a variety of issues. They are responsible for identifying, researching and resolving technical problems. They will respond to escalated incidents from Tier I Analysts as well as telephone calls, email and chat requests for technical support from end users. Documents, tracks and monitors the incidents and service requests in their queue to ensure a timely resolution. They are responsible for meeting the Service Desk Service Level Agreement and other KPI metrics. Education and Qualifications / Skills and Competencies Education Level Minimum Requirement Associate degree in information technology or equivalent Years of Experience 3-5 years working experience in a Service Desk Role Skills and competencies

  • Networking Skills
  • Basic Network Administration
  • Basic Network configuration troubleshooting
  • Knowledge of hardware and software
  • Protocol and OS Knowledge
  • Experience with Windows operating systems.
  • Experience with IOS and Android OS required
  • Familiarity in browser technology
  • Experience in VOIP systems (telephony)
  • At least 3-5 years’ experience in providing remote phone and desktop support. Apply Job! Apply tot his job Apply To this Job

Apply To This Job

More jobs

Tier 2 Service Desk- Remote- 3rd shift

Worldwide Salaried

Experienced Customer Solutions Specialist – 3rd Shift – Remote Opportunity

Worldwide Salaried

Experienced 3rd Shift Remote Call Center Customer Service Representative – Deliver Exceptional Customer Experiences with arenaflex

Worldwide Salaried

Customer Experience Specialist – 2nd & 3rd Shift (Remote Position Available Across the United States)

Worldwide Salaried

Experienced Customer Experience Specialist – 2nd & 3rd Shift (Remote)

Worldwide Salaried

Remote Support Specialist Full time 3rd shift; includes working every other weekend Pee Dee Cheraw Area

Worldwide Salaried

Customer Support Representative - 3rd Shift

Worldwide Salaried

Remote 1099 Commission Only Commercial Loan Originators (Veteran Only)

Worldwide Salaried

Bilingual Customer Care Center Representative I (Remote in VA/MD/NC ONLY)

Worldwide Salaried

Stock Associate, Seasonal Flex Only, Riverhead - Pottery Barn Outlet

Worldwide Salaried

Experienced Customer Service & Sales Representative – Driving Growth and Excellence at arenaflex

Worldwide Salaried

Senior Manager HR, Global Finance – World Headquarters

Worldwide Salaried

Medical Science Liaison

Worldwide Salaried

Customer Support Representative (IT)

Worldwide Salaried

Experienced and Motivated Remote Chat Operator – Flexible Work Arrangement for Customer Support and Sales

Worldwide Salaried

Software Engineer, iOS Core Product - Ankara, Turkey

Worldwide Salaried

Account Executive, Fundraising Experiences

Worldwide Salaried

Federal Staff Accountant

Worldwide Salaried

Major Gifts Fundraiser

Worldwide Salaried

Remote Part-Time Data Entry Specialist – Entry-Level Position with Training Provided | Work From Home Opportunity at arenaflex

Worldwide Salaried