[Remote] Remote - Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Conduent is a global organization that provides mission-critical services and solutions. They are seeking a Remote Customer Service Representative to support customers through phone and digital channels by resolving inquiries and delivering a high-quality customer experience.

Responsibilities

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Skills

• Ability to multitask and navigate computer systems effectively
• Reliable internet connection and distraction-free remote workspace
• Ability to work with people from diverse backgrounds
• Effective communication and active listening skills
• High School diploma or GED
• Background and drug screening are required
• 1-2 years of previous call center or customer service experience

Benefits

• Work from home – equipment provided
• Paid training to set you up for success
• Career growth opportunities and internal mobility
• Supportive, inclusive culture focused on belonging and development
• Benefits from day one
• Our paid training program will teach you all the skills needed to allow you to become successful in your role
• We also offer a full benefits package, so you’ll be able to thrive both personally and professionally
• Bonus or incentive
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

Company Overview