Dedicated Support Travel Consultant
Acendas Travel is seeking a highly skilled, remote Dedicated Support Travel Consultant to support one of our corporate clients while also providing internal operational and administrative support. This role combines front-line travel consulting with back-office support, requiring expertise in corporate travel management, systems and customer service. Familiarity with healthcare travel is a plus. Job Summary The Dedicated Support Travel Consultant delivers exceptional service to a designated corporate client while providing assistance with travel reservations, as well as internal support to corporate travel operations teams. This role is responsible for managing end-to-end travel arrangements, supporting the travel agent team with complex transactions, maintaining data integrity across systems, and ensuring compliance with travel policies and service-level expectations. Operates with flexibility to meet dynamic client and business needs. Essential Duties and Responsibilities Include Client-Facing Travel Support
- Respond to client travel requests via phone, email, SMS, Salesforce, and online booking tools
- Coordinate domestic and international travel, including air, hotel, car, rail, and ground transportation
- Provide cost-effective travel solutions aligned with corporate travel policies
- Create clear, accurate, and detailed itineraries
- Communicate travel documentation requirements (passports, visas, etc.)
- Maintain and update traveler profiles
- Process group air and complex reservations, exchanges, and refunds
Operational & Internal Support
- Provide back-end support to front-line agents, including the following: exchange assistance and GDS troubleshooting, queue management and quality control, unused ticket tracking and reporting, airline waivers, refunds, and crisis management reporting, and PNR research, invoice support, and profile updates
- Interpret and manage PNR data and ticketing processes
- Support client booking process, including use of third-party tools, and resolve rejects/issues
- Assist with vendor management, mid-office systems, and reporting tools
- Maintain compliance with ARC processes and reporting standards
Administrative & Process Support
- Provide administrative support as needed, including reporting and documentation
- Support internal projects, meetings, and operational initiatives
- Handle sensitive and confidential traveler and company information with discretion
- Identify process improvements and recommend solutions to leadership
- Participate in ongoing training and professional development
Qualifications
- High school diploma required; 2- or 4-year degree preferred.
- Minimum of 5+ years Corporate Travel industry experience required.
- GDS system experience required (Sabre); advanced knowledge of Sabre; preferred.
- Familiarity with Salesforce and mid-/back-office systems (e.g., TRAMS)
- Knowledge of airline policies, ARC processes, ticketing, and refunds; preferred.
- Advanced proficiency of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.) and cloud-based systems.
- Ability to work independently in a remote environment and meet productivity expectations.
- Group air and/or healthcare travel experience; preferred.
- Experience supporting corporate travel center operations, preferred.
- Team lead experience; desired.
Core hours are Monday-Friday 1pm-10pm Central Time Apply To This Job