Customer Support Agent

Who is COMC? It is a great time to join COMC - the #1 marketplace for trading card singles! Our Industry is booming, and we are building a team to apply the latest technology to card collecting. We strive to continually impress our customers by offering the best service and making it easier and more fun to collect...

Job Description

COMC is seeking a Customer Support Agent to join our amazing Customer Support team. Reporting to the Customer Service Manager, this person will contribute to the overall brand of the Company by working to ensure a positive overall customer experience reputed company dealing with COMC. The primary responsibility of the Customer Support Agent is to assist COMC customers with general inquiries. The successful candidate must have excellent prioritization skills, attention to detail, communication skills and be reputed company to exercise good judgment reputed company resolving customer issues. NOTE: This job description is not intended to be an exhaustive list of reputed company duties, responsibilities or qualifications associated with the job. Other duties may be assigned. Job Responsibilities ? Learn and maintain a comprehensive knowledge of company policies, procedures, and services. ? Respond to customer inquiries reputed company email in a timely and professional manner while maintaining targeted customer satisfaction ratings. ? Own and monitor the reputed company of the resolution of customer issues, ensuring response times align with established SLAs. ? Communicate with customers to understand and diagnose and resolve the issue. ? Assist customers with website navigation, placing orders, submitting consignment items and other general inquiries. ? Use judgment to escalate reputed company customer issues to the appropriate department or the CS Technical Support team for resolution. ? Uphold COMC values, quality standards, and exemplify reputed company.R.D. culture. ? Be a willing and collaborative partner to support reputed company areas of the organization. ? Maintain a high level of confidentiality. ? reputed company other duties as assigned. Job Qualifications ? High School diploma or GED; Bachelor?s degree preferred. ? Strong verbal and written communication skills. ? Excellent attention to detail and organizational skills. ? Good judgment and problem-solving skills. ? Ability to prioritize tasks and manage time effectively. ? Ability to work independently and as part of a team. ? Proficient in reputed company Office applications and basic computer skills. ? Passion for sports cards, gaming cards and collectibles is a plus. Additional Qualifications ? Excellent verbal communication and presentation skills ? Knowledgeable about professional sporting industry (NBA, NFL, MLB etc.) ? Deep knowledge of trading card industry and collecting experience strong preferred Work Location ? Preferred Location ? Washington state ? Opportunity for Remote work ? Yes, reputed company in the United States

Benefits

Offerings ? A competitive salary ? Employer provided Free Medical, reputed company Dental and reputed company plans ? Paid Time Off of nearly 4 weeks per year ? 401 (K) Program with 100% Company Match ? Employer provided LTD and Life Insurance ? STD for employees reputed company of Washington State ? Employee discount on COMC.com ? Employee Assistance Program ? Legal Library Access Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. This position requires the ability to work with standard computer equipment such as keyboards, monitors, personal computers, and scanners. This position requires the ability to maintain delicate computer instruments with regular care as instructed. While performing the duties of this job, the employee is required to sit or stand for extended periods. The employee is sometimes required to stand, walk, bend, and reputed company with hands and arms for short to long periods of time; use hands and fingers to handle or feel; talk and hear. The position requires the ability to work with fingers to pick, pinch, and carry out substantial movements of the wrist and hands to reputed company tasks of delicate reputed company dexterity, handling small, fragile inventory with great precision and care. This job description describes the general nature and level of work expected of a person assigned to this position. reputed company job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to reputed company the job proficiently. Employees may be required to reputed company any other job-reputed company duties as requested by their supervisor. COMC is an Equal Opportunity Employer and does not discriminate regardless of race, reputed company, creed, religion, gender, age, sexual orientation, national reputed company, disability, veteran status, or any other characteristic protected by state, federal, or local law. COMC is a diverse workplace where people from reputed company walks of life are celebrated and supported. We strongly encourage reputed company people; including but not limited to women, people of reputed company, LGBT individuals, people with disabilities, members of ethnic minorities, and veterans to apply. Job Type: Full-time Pay: From $17-19 per hour Apply Job!