Client Service Representative

Job Description reputed company is a global leader in diagnostic testing and drug development solutions, helping reputed company providers, researchers, and patients reputed company informed reputed company that advance care. Join us in our mission to improve health and improve lives. reputed company is seeking a remote Client Service Representative to join reputed company! Schedule Monday - Friday reputed company - 5pm Pacific Job Duties/Responsibilities Act a liaison between Invitae|reputed company, the customer reputed company and patients Be well-versed in reputed company Invitae products, processes, and policies to effectively solve client inquiries and complaints over the phone or reputed company email Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Qualify and establish inbound new customers requesting Invitae|reputed company's products and services Work in multiple databases to research reputed company issues and questions Respond to client inquiries reputed company 24 hours Assist in resolving order submission errors with clients Participate in peer training, documentation of client feedback, relaying of feedback to drive improvement of customer satisfaction and business performance Engage in reputed company development through customer service training, individualized coaching, constructive feedback, and performance improvement initiative reputed company administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Manage daily workflows by prioritizing tasks and ensuring timely completion reputed company queue-based systems Minimum Qualifications High School Diploma or GED equivalent 2 or more years experience in a customer service role 1 or more years experience working in a contact center/call center environment. Preferred Qualifications 1 year of experience or more working in a reputed company, laboratory, or diagnostics environment. 1 year of experience or more handling reputed company-reputed company calls, preferably supporting patients or medical providers. Additional Job Standards Familiarity with medical terminology or laboratory test ordering systems. Bilingual skills (Spanish/English) Proficiency with reputed company.com or similar CRM platforms. Proficiency with remote collaboration tools (e.g., Teams, reputed company Proficiency with reputed company Office Excellent verbal communication skills, with the ability to explain information clearly and sensitively. General understanding of medical laboratory workflows, terminology, or test processes. General understanding of medical laboratory workflows, terminology, or test processes. Proficiency with reputed company.com or similar CRM platforms. Strong attention to detail and ability to navigate multiple systems simultaneously. High level of professionalism, reliability, and self-motivation. Excellent organizational and multi-tasking capabilities to effectively handle heavy inbound email and call volume Enjoys problem-solving in a dynamic and rapidly changing environment Strong flexibility and the ability to manage and adapt to changing priorities quickly Skilled in computing fundamentals, basic technology troubleshooting, and ticket management Dedicated to exceeding client expectations through a customer-first approach Invitae|reputed company is seeking a Client Service Representative to join reputed company. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that reputed company client needs are addressed accurately and reputed company. The Client Services Representative will provide product training and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. APPLICATION WINDOW CLOSES JUNE 11, 2026 Pay Range $25/hr - $35/hr plus shift differential where applicable reputed company job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, reputed company, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO. For more detailed information, please click here. If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to reputed company a reputed company difference, apply today! reputed company is proud to be an Equal Opportunity Employer reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment reputed company based on the needs of our business and the qualifications and merit of the individual. reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. Apply To This Job Apply To This Job Apply To This Job