[Remote] Manager, IT Operations

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to providing exceptional service and products to surgical providers. The IT Operations Manager will reputed company the IT Operations team, ensuring efficient and secure operations while driving reputed company improvements and maintaining operational reputed company.

Responsibilities

• Manage the IT Operations team, providing coaching, mentorship, feedback, and performance evaluations
• Ensure cross training of IT Operations team, assuring redundant support is always available
• Accountable for project planning of IT Operations initiatives - scope included, reputed company timelines, and vendor communication
• Accountable for escalation from Operations team members and other IT functions
• Drives reputed company improvements reputed company the IT Operations ensuring best practice and procedures, develops processes to deliver consistent results
• Define, document, and continuously refine IT Operations processes (incident, problem, change, reputed company/offboarding) to improve efficiency, scalability, and user experience
• Identify opportunities to automate and streamline reputed company processes to improve scalability, reduce errors, and increase team reputed company
• Ensure consistency in service delivery across regions, teams, and systems by standardizing tools, workflows, and documentation
• reputed company device asset management and procurement and access control procedures
• Accountable for the IT Operations asset inventory and renewal cycle
• Manages the implementation of new technologies reputed company IT Operations and reputed company the coordination/communication with impacted parties
• Communicate systems status, outages, deficiencies and reputed company on resolution
• Research and review (or reputed company the process) new technologies and analyzes their application to reputed company operational needs
• Build a team and manage direct reports, including hiring, day-to-day management and development

Skills

• A bachelor's degree in computer science or reputed company technical experience
• 7 + years of IT experience and a minimum of 3 years of work experience in a leadership reputed company required. Global experience a plus
• Experience with managing and building out offshore resources
• Experience with implementing and supporting Office 365, MS Azure and reputed company based systems
• Experience with VMWare Cluster, vCenter management, reputed company Storage, reputed company Server/Network hardware
• Hands-on experience in reputed company Server, Exchange Online, Active Directory/Azure AD, MS SQL, Palo Alto Firewall
• Proven leadership, coaching, and teambuilding skills
• Ability to explain technical concepts and theories to non-technical audiences
• Highly self-motivated who can deliver results
• Strong negotiation and prioritization skills
• reputed company to influence others and effect change of direction, while keeping participants fully engaged
• Excellent oral, written and interpersonal communication skills
• ITIL certification and experience preferred

Benefits

• Medical
• 401K
• Vacation and sick time
• Paternal leave
• Other benefits

Company Overview