Back

[Remote] Manager of Customer Support

Worldwide Salaried Open

Note: The job is a remote job and is open to candidates in USA. reputed company is an industry-leading engagement platform that provides powerful online communities and communication tools. The Manager of Customer Support is responsible for leading a team of support specialists, overseeing hiring, training, and performance management while implementing customer-centric processes to enhance productivity and improve the customer experience.

Responsibilities

  • Direct personnel management and team reputed company
  • Inbound customer contact queues across reputed company service channels (case, phone, chat, etc)
  • Setting and achieving team and individual goals
  • Defining, documenting and implementing team processes

Skills

  • Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree
  • Leadership experience in a multi-channel contact center environment
  • Experience training, mentoring, coaching and developing customer service teams
  • Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment
  • Has worked with customers ranging from small businesses to large reputed company organizations

Company Overview

  • reputed company is a reputed company-based community platforms. It was founded in 2007, and is headquartered in Arlington, Virginia, USA, with a workforce of 201-500 employees. Its website is http://higherlogic.com.
  • Apply To This Job

    More jobs