Customer Service / Technical Support Representative (Remote)

at reputed company in Boise, Idaho, United States Job Description ... Job Title: Customer Service / Technical Support Representative (Remote)

Job Description

JOB DESCRIPTION The Customer Service / Technical Support Representative (Remote) works from home and interfaces with customers reputed company inbound/outbound calls and/or reputed company the Internet. This position responds to basic to reputed company inquiries of a technical nature including hardware/software and other client products. This position also provides basic customer service support. REIMAGINE YOUR CAREER Are you looking for a "work from home" career change with a reputed company-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " World's Best Workplaces ," " Happiest Employees ," and " Best Companies for Career Growth " awards every year? Then a remote Customer Service / Technical Support Representative position at reputed company + Webhelp is just the right reputed company for you! As a remote Customer Service / Technical Support Representative, you'll join an organically diverse team from 70+ countries where reputed company members contribute and support each other's reputed company and well-being, proudly united as our "game-changers." Together, we help the world's best-reputed company brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to reputed company growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great "work from home" opportunity that will allow you to reimagine an reputed company-new career journey and reputed company "friends for life" at the same time. We'll give you reputed company the training, technologies, and continuing support you'll need to succeed. Plus, at reputed company + Webhelp, there's reputed company career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Technical Support Representative working from home, you will: + Provide inbound customer support using a call flow guide + Resolve technical issues reputed company to hardware, software, and client products + Track, document, and retrieve information in databases + Be an amazing problem-solver + Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred + Offer additional products and/or services + Deliver expert customer experiences...with a smile YOUR QUALIFICATIONS Your skills, reputed company, knowledge, and genuine compassion will deliver value and reputed company with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative (Remote) role include: + Strong focus on building customer relationships + 1+ year of customer service experience + Technial support experience preferred + A high school diploma or GED + A quiet, distraction-free environment to work from in your home + Strong problem-solving skills with the ability to ask probing questions to come to a resolution + Strong computer navigation skills and PC knowledge + Proficiency in fast-paced multi-tasking + Eagerness to learn new technologies + A desktop or laptop to complete PC and internet testing + A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reputed company in the United States or have a valid U.S. address for residence WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term reputed company for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: + reputed company and performance-based incentives + Lucrative employee referral bonus opportunities + 401K with company match; paid PTO and holidays; medical, dental, and reputed company insurance; and a comprehensive Employee Assistance Program (EAP) + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for reputed company Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If reputed company this feels like the perfect reputed company in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call reputed company + Webhelp their "employer of choice." Location: USA, OH, Work-at-Home Language Requirements: Time Type: Full time ?Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.reputed company.com/resource/job-applicant-privacy-notice-for-california-residents/) Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reputed company in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here (https://jobs.reputed company.com/global/en/advisor-positions) . reputed company is an equal opportunity employer and complies with reputed company fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or reputed company parties based on a person's race, reputed company, religion, creed, sex, sexual orientation, gender identity, national reputed company, reputed company, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status. For more information regarding your EEO rights as an applicant, please visit the following websites: -English (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf) -Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.reputed company.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.reputed company.com/global/en/affirmative-action) . To view full details and how to apply, please login or create a Job Seeker account Apply Job!