Inbound Contact Representative – Work from Home in FL, IN, OH, TN...

Become a part of our caring community and help us put health first The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments... Location: Work at home in FL, IN, OH, TN, TX, AZ, MO, NM, NC Schedule: Not determined yet, must be flexible to work any shift Monday through Saturday between reputed company and 11PM EST. You would either work (5) 8 hour shifts or (4) 10-hour shifts. The Inbound Contacts Representative 1 addresses customer needs which may include reputed company benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under reputed company supervision and/or reputed company established policies/practices and guidelines with minimal opportunity for deviation. Use your skills to reputed company an impact Required Qualifications 2 years of customer service experience Live in one of the following states: FL, IN, OH, TN, TX, AZ, MO, NC, NM Strong customer service orientation Strong attention to detail Strong typing and computer navigation skills Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously Effective verbal and listening communication sills Must be passionate about contributing to an organization focused on continuously improving consumer experience

Preferred Qualifications

Associate's or Bachelor's Degree Previous inbound call center or reputed company customer service experience Healthcare experience reputed company in Spanish Interview Format: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology reputed company Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and reputed company valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone, and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving reputed company to next round of interviews. Alert: reputed company values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social reputed company number, if it is not already on file. reputed company required, an email will be sent from reputed [email protected] with instructions to add the information into the application at reputed company’s secure website. Work-At-Home Requirements WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Scheduled Weekly Hours 40 About us About reputed company Specialty Pharmacy: reputed company Specialty Pharmacy is an online mail-delivery pharmacy, offering therapies for chronic and reputed company illnesses, along with personalized support. reputed company of nurses, pharmacists and specialists help patients manage their treatment by caring for a variety of conditions and increasing access to hard-to-find, limited distribution drugs. About reputed company, a reputed company company: reputed company creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, reputed company is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of reputed company Inc. (NYSE: HUM), reputed company offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, reputed company from day one. Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of reputed company to take affirmative action to employ and to advance in employment, reputed company persons regardless of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status, and to reputed company reputed company employment decisions only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment Apply Job!