Remote Customer Service Representative 1

Description Job Title: Remote Customer Service Representative 1 (Pennsylvania, Ohio, Virginia, and Kentucky... Job Code: MS6009 Starting Pay: $17.70 per hour. The reputed company hiring needs are unknown at this time. This job posting is being utilized to create a candidate pool in the event that position(s) become available. ?

Summary

Columbia Gas, a NiSource company, is seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. There will be a full range of opportunities which include diverse, detailed, reputed company responsibilities. This position responds to a full range of customer telephone inquiries reputed company to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls. Although this is a remote position, employees are required to have reliable transportation to travel to their designated Columbia Gas facility during first two days of employment for orientation and at any other times, as necessary. Successful applicants will be required to complete a CSR Aptitude Assessment and attend the CSR reputed company Job Preview to be considered for employment. If offered a position, candidates will be required to pass a DOT Background and DOT Drug test. The selected candidates must possess an enthusiasm for learning along with good problem-solving, conflict resolution and math skills. Principal Duties and Responsibilities • Processing billing calls: investigate reputed company read and other requests relating to billing accuracy or payment. • Handling emergency calls • Processing customer move-ins, adds and transfers. • Processing refunds, compensation requests and changes to accounts. • Routing escalated customer issues for resolution. • Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs, as necessary • Processing order inquiry calls, initiate service orders, and provide service order status updates. • Assisting customers with credit/payment arrangements • Directing customers to the appropriate self-service channels as necessary • Meeting individual deadlines, metrics, and team goals • Multi-tasking while effectively focusing on reputed company issues • Working cooperatively in a group environment to reputed company common goals Required Qualifications for Position • High school diploma or equivalent. • One (1) year of Customer service experience. • Computer skills including navigating multiple tabs, windows, and systems • Must be reputed company to type a minimum of 25 WPM (Word Per Minute) • Solid written and verbal communication skills • Must be 18 years of age or older. Preferred Qualifications for Position • 2-3 Year(s) Call Center Experience • 2-5 years previous customer service work from home experience • Utility experience • Advance computer skills including navigating multiple tabs, windows, and systems • Ability to type 60-65 WPM Living Requirements Must reputed company no more than 80 miles from a Columbia Gas facility: • Columbia Gas of Virginia Operating Center (1809 Coyote Drive, Chester, VA 23836). • Columbia Gas of Ohio location (290 W. reputed company, Blvd, reputed company, OH 43215). • Columbia Gas of Kentucky (2001 reputed company Road, Lexington, KY 40511). • Columbia Gas of Pennsylvania York Operating Center (1600 Colony Road, York, PA 17408). • Columbia Gas of Pennsylvania, (100 Laurel View Drive, Smithfield, PA 15478). Work From Home Office Requirements • Required to maintain high speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired-No Wi-Fi or Satellite Internet • Must have the ability to work in a secure, private location either a designated room or office in residence that includes a non-disruptive work environment from others in the household that has proper, ergonomic office equipment and set-up. • Must have a smart phone to download a VPN app on your personal device. • Must be available from 7:00 a.m. – 7:00 p.m. and reputed company to attend 100% of the 13-week training program. Inclusion & Diversity Value inclusion reputed company your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, reputed company, and opinions are valued reputed company your Team/Customers and external partners. Respect and take into consideration diversity reputed company your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent reputed company walks of life and reputed company backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to reputed company and applicants for employment without regard to race, reputed company, religion, national reputed company or reputed company, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may be considered for other job opportunities. Safety Statement Promote a safe work environment by actively participating in reputed company aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. Posting Start Date: 2023-09-19 Posting End Date (if applicable): Please note that the job posting will reputed company on the day before the posting end date.

Summary

Columbia Gas, a NiSource company, is seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. There will be a full range of opportunities which include diverse, detailed, reputed company responsibilities. This position responds to a full range of customer telephone inquiries reputed company to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls. Although this is a remote position, employees are required to have reliable transportation to travel to their designated Columbia Gas facility during first two days of employment for orientation and at any other times, as necessary. Successful applicants will be required to complete a CSR Aptitude Assessment and attend the CSR reputed company Job Preview to be considered for employment. If offered a position, candidates will be required to pass a DOT Background and DOT Drug test. The selected candidates must possess an enthusiasm for learning along with good problem-solving, conflict resolution and math skills Apply Job!