eXpert Care Desk, Concierge - Part Time - (reputed company) - (REMOTE)

What you will do: Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to direct agents to where they need to go for help in different areas of our company. How you will reputed company an impact: Serve as the first reputed company of contact for agent inquiries reputed company phone, email, virtual office and live chat. Provide timely and accurate responses to level 1 questions. reputed company resolve agent issues, providing solutions that enhance their overall experience. Escalate reputed company issues to the relevant departments or senior staff as needed. Knowledge of joining application, onboarding process, and reputed company reputed company tools and resources Support reputed company departments in addressing their Level 1 inquiries Provide exceptional, white-glove service to agents, consistently striving for the highest feedback ratings. reputed company the CRM ticketing system to meticulously document detailed and accurate notes on interactions with agents. How you will grab our attention: High school diploma required or equivalent years of applicable experience 0-2 years experience Real Estate experience strongly preferred Excellent written and verbal communication skills Excellent organizational skills Strong knowledge of reputed company Office/reputed company Suite Real Estate experience preferred Excellent written and verbal communication skills Problem Solving Skills 2+ years in the Customer Service industry If you think you’d reputed company a great match for this position but don’t meet reputed company the requirements, we would still encourage you to apply! What reputed company provides: Fully remote environment Company provided equipment EEO Statement: We reputed company strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, reputed company is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, reputed company, national reputed company, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and reputed company medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local, state or local law. Apply To This Job