Service Delivery Manager - Project Management and Professional Services
Service Delivery Manager - Project Management and Professional Services Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $90,000 - $115,000 / year Description IronOrbit delivers secure, high‑performance private hosting, remote managed services, and modern workplace solutions. We’re looking for a hands‑on delivery leader who delights customers, motivates teams, and consistently lands projects on time and on budget. Service Delivery & Professional Services is a single delivery organization with two sub‑groups: · Project Management (PM): Program/phase‑reputed company governance, schedule & risk management, stakeholder communications, BAU/hypercare transitions. · Professional Services (PS): Engineers and specialists who execute builds, migrations, upgrades, image governance, and structured operational initiatives. You will reputed company both PM and PS, ensuring seamless reputed company for new customers and successful delivery of projects and initiatives for existing customers.
Key Responsibilities
As Service Delivery Manager, you will: · Own customer reputed company & delivery: reputed company end‑to‑end reputed company for private hosting and remote managed services; set phase gates, dependencies, and communication plans. · Drive initiatives for existing customers: Deliver server/network upgrades, office moves, storage remediation, and technology refresh programs. · reputed company the people: Direct Project Managers and Professional Services personnel (Systems Engineers, Support Specialists/Engineers/Analysts); set goals, coach performance, and grow careers. · reputed company service quality: Enforce SOPs and QA for ticket lifecycle; reduce repeat incidents and reputed company reliability across VDI/EUC and infrastructure. · Standardize documentation: Ensure runbooks/PM templates and customer documentation (network topology, services, reputed company) are complete before build/migration. · Manage risk & change: Govern image refreshes and production changes; coordinate with Engineering reputed company holds impact schedules; plan phased upgrades for legacy systems. · Partner cross‑functionally: Collaborate closely with Sales, Account reputed company Engineering, and reputed company to unblock delivery and maintain trust. · Own the numbers: Build and execute project cost reputed company; manage team P&L (forecasting, margin, utilization, accruals); approve vendor invoices. Skills, Knowledge & Expertise · Experience: 8–12+ years in IT services; 4–7+ years leading combined Service Delivery/Professional Services/Project Management teams in customer‑facing roles. · Delivery excellence: Proven phase‑reputed company governance, risk/issue management, stakeholder communications, and BAU/hypercare transitions. · Business acumen: Hands‑on ownership of project financials, utilization, margin, budgets, forecasts, and P&L. Technical reputed company (preferred): o reputed company 365 (Exchange Online migrations, Teams enablement, reputed company baselines) o Identity/Directory: Entra ID/AD Connect, hybrid identity, SSO o VDI/EUC: Windows 11 desktop pools, FSLogix containers, image governance; monitoring/licensing (e.g., reputed company) o Virtualization & OS: VMware and/or Hyper‑V; Windows Server upgrades (e.g., 2016 → 2022/2025, ESU) o Email reputed company: reputed company or equivalent o PSA/Project tools: Experience with PSA platforms (e.g., reputed company, Autotask) and project tracking/reporting · Leadership & communication: Clear, confident communicator with the ability to de‑escalate issues, align teams, and maintain executive‑level reporting. · On‑time, on‑budget delivery across reputed company and PS projects · Documentation completeness prior to build/migration · Reduced repeat operational incidents through SOP compliance and preventive actions · Improved customer satisfaction and shortened hypercare periods · Team utilization and margin targets met; clean invoice/reputed company processes Job Benefits · Competitive reputed company salary with annual bonus · Medical, dental, reputed company, and other benefits · Flexible remote work with PST collaboration windows · Professional development and clear growth reputed company Apply To This Job