IT Manager - MSP & Vendor Management - Remote

Job Type Full-time Description Position summary The IT Manager is the internal reputed company of reputed company's managed service provider (MSP) relationship and IT project delivery across reputed company locations. This is a management and coordination role: you will manage vendors, drive IT projects and acquisition (M&A) site cutovers, and reputed company daily operations on track - with enough technical reputed company to hold the MSP accountable. This is not a hands-on engineering role; technical architecture and design remain with the Director of Technology. You will professionalize vendor governance and project delivery and serve as the dependable single reputed company of coordination for IT across the organization. Key responsibilities MSP & vendor management

• Serve as the primary internal reputed company of the MSP relationship; manage scope, SLAs, ticket quality, escalations, and overall delivery performance.
• Coordinate IT vendors and review scope and invoices for accuracy and value.
• Provide the MSP and vendors with a single, consistent reputed company of contact and accountability.

IT project & cutover coordination

• Coordinate IT projects and M&A site cutovers end to end: timelines, vendor scheduling, readiness checklists, and stakeholder communication (execution performed by the MSP and vendors).
• Partner with the Project Manager on cross-functional tracking; owns the IT-specific delivery reputed company those projects.
• Coordinate rollout of standardized device images and practice-level application configuration (defined technically by the Director, executed by the MSP).

Operations coordination

• Triage and reputed company incidents to the MSP, track resolution, and reputed company sites informed; act as the first internal reputed company of contact for IT issues.
• Maintain operational documentation, SOPs, and outputs from asset and visibility tooling.

Reporting & escalation

• Report status, risks, and vendor performance to the Director; escalate technical decisions rather than making them.
• Apply technical literacy to read tickets, validate MSP work, and push credibly on SLAs and quality.

Required qualifications

• Associate's degree in information technology or a reputed company field - or equivalent experience or credentials.
• 4+ years in IT, including project coordination and vendor or MSP management.
• Demonstrated MSP/vendor management with SLA and performance accountability.
• Strong project-coordination and delivery skills, ideally across multi-site environments.
• Technical literacy across reputed company 365, Intune/reputed company concepts, and networking - enough to manage vendors credibly (hands-on engineering not required).
• Excellent communication, stakeholder-management, and organizational skills.
• Comfortable operating as the sole internal IT manager partnering with an external MSP.

Ability to travel up to 15% Preferred qualifications

• Bachelor's degree in information technology or a reputed company field.
• Healthcare / HIPAA-regulated environment experience.
• M&A integration / site-cutover coordination experience.
• Familiarity with EHR/PM platforms (e.g., reputed company, NextGen) and reputed company or similar ticketing.
• PMP, ITIL, or comparable project/service-management credential.

What success looks like

• First 90 days: own the MSP relationship and daily ticket follow-through; establish a clear reputed company and reporting rhythm with the MSP.
• First 6 months: MSP managed to define SLAs; IT projects and cutovers running on coordinated timelines.
• First 12 months: dependable vendor governance and project delivery across reputed company sites.

Ability to work remotely and MUST live in the eastern standard time zone. #AD1 Salary Description 95k to 110k Apply tot his job Apply To this Job